At a Glance
- Tasks: Build strong customer relationships and drive sales growth while delivering exceptional service.
- Company: Join PVL, the UK's leading manufacturer of vehicle livery kits for emergency services.
- Benefits: Competitive salary, hybrid work model, and opportunities for career growth.
- Other info: Dynamic role with travel opportunities after 12 months and a focus on personal development.
- Why this job: Make a real impact in vehicle safety and visibility while developing your sales skills.
- Qualifications: Excellent communication skills and a proactive approach to customer relationship management.
The predicted salary is between 40500 - 49500 £ per year.
Customer Service & Regional Sales Representative
Full Time | Permanent | Hybrid | Burgess Hill08.30 to 17.30 (40 hours per week)Salary: £32,000
Build strong relationships, deliver outstanding customer service and drive sales growth with PVL .
Join PVL as a Customer Service & Regional Sales representative, combining customer relationship management, sales support and outstanding service.
You’ll build strong customer relationships, manage orders from enquiry through to production and identify opportunities to grow existing accounts and regional sales.
Ready to build lasting customer relationships and grow your sales career?
About PVL
PVL UK is the UK’s leading manufacturer of vehicle livery kits for the emergency services, supplying police, fire and ambulance fleets nationwide.
We also provide specialist vehicle branding and safety marking solutions for commercial fleets, airports and airlines across the UK and internationally.
A multi-award-winning business, we’re proud of our reputation for quality, innovation and customer service, with our people at the heart of everything we do.
Our values are People in Partnership, Trusted, Excellence and being Engaged in Our Business .
Why PVL? Our Purpose
We are now looking for a Customer Service & Regional Sales Representative to join our growing team and help tell the PVL story.
Our mission: Making vehicles safer. Setting the standard.
Our vision: To lead the world in vehicle safety visibility.
We are looking for an ambitious, customer-focused individual to join PVL as a Customer Service & Regional Sales Representative.
This role combines account management, sales support and customer service, giving you the opportunity to build strong customer relationships, identify new sales opportunities and contribute to business growth.
You’ll also play a key role in ensuring customer requirements are clearly communicated and smoothly progressed through to production.
As you develop in the role, there will be an expectation to travel across the UK to visit customers, typically after the first 12 months .
Key responsibilities
- Manage customer accounts and maintain regular customer contact.
- Deliver exceptional customer service and exceed client expectations.
- Process customer orders within agreed SLAs.
- Attend customer meetings, exhibitions, trade shows and events as required.
- Proactively identify opportunities to grow sales and customer engagement.
- Support and drive sales through the company online portal.
- Ensure accurate information is prepared and communicated to production teams.
- After 12-18 months the role will become field-based.
About You
Skills and Experience Required
- Excellent customer service and communication skills.
- Strong commercial awareness and understanding of business operations.
- Experience in commercial pre-production design and data management.
- Strong organisational and prioritisation skills.
- A proactive approach to problem solving and customer relationship management.
- Performance Measures
- Achievement of regional sales targets.
- Customer satisfaction and service delivery metrics.
- Proactive account management and customer engagement.
- KPI performance and continuous improvement initiatives.
- Completion of quarterly review and training plans.
PVL UK is an Equal Opportunities Employer.
All candidates must have the right to work in the UK.
We are a Disability Confident Committed Employer.
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Customer Service & Regional Sales Representative in Burgess Hill employer: PVL UK Ltd
PVL UK Ltd is an attractive employer due to its commitment to quality and innovation in the vehicle branding industry. The company fosters a supportive work culture where employees can grow professionally while working on diverse and impactful projects. Additionally, opportunities for travel and competitive salaries enhance the overall employee experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Regional Sales Representative in Burgess Hill
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PVL UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PVL UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Regional Sales Representative in Burgess Hill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PVL UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at PVL UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PVL UK Ltd!
How to prepare for a job interview at PVL UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
