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- Tasks: Manage and maintain a portfolio of over 120 properties, ensuring top-notch customer service.
- Company: Dynamic property management company based in central London with a focus on tenant satisfaction.
- Benefits: Competitive salary, company pension, and flexible working options including remote days.
- Other info: Opportunity for career growth in a supportive and innovative environment.
- Why this job: Join a vibrant team and make a real difference in property management and tenant happiness.
- Qualifications: 4 years in property management, strong communication skills, and a proactive attitude.
The predicted salary is between 31000 - 35000 £ per year.
A Property Management company with a portfolio based in central London (Earls Court & Paddington) overseeing 120 rental properties and freehold blocks. We oversee long term residential lettings as well as holiday rentals and take pride in delivering a high level of satisfaction for our tenants and clients alike.
The Property Manager is responsible for overseeing the management of a portfolio of over 120 properties within the property management company. The primary purpose of this role is to ensure the efficient and profitable operation of these properties, provide excellent customer service to clients and ensure the properties are well maintained. This role is specifically for someone who understands hard core maintenance and can advise on the technical aspects of maintenance and maintain quality control.
The role requires problem solving and the ability to establish efficient means of working to improve productivity, client satisfaction and profitability.
Key Activities- Maintenance and Repairs: Drafting weekly, quarterly planned maintenance schedule of works for properties under management. Arranging reactive maintenance as required. Obtaining quotes and instructing contractors on works required throughout the portfolio. Developing links with local tradesmen to deal with maintenance issues, where required.
- Property Inspections: Undertake regular property inspections and produce inspection reports. Ensuring properties are in optimum conditions.
- Building Management: Liaising with lettings department to ensure buildings are running smoothly (tenant move in / inventory / move out procedures etc). Working closely with the serviced apartment department to aid in daily operations (maintenance, logistics, client satisfaction).
- Customer Service: Managing high quality customer service provision for existing tenants and dealing with tenant requests, complaints and emergencies to ensure tenants are happy and occupancy is stable.
- Managing Site Staff: Overseeing trusted team of contractors (cleaning staff and maintenance contractors etc).
- Health & Safety: Review, train and implement Health and Safety Regulations / Fire Regulations where necessary (Gas safety, Electrical inspections, Energy Performance).
- Utility Management: Monitor and manage all property utilities, including electricity, water, gas, internet, council tax and waste management. Track utility usage patterns to identify inefficiencies, leaks, or unusual increases. Coordinate utility service activations, deactivations, and meter readings during tenant move-ins/outs. Assist in budgeting and forecasting utility expenses.
- Minimum of 4 years’ experience in commercial / residential property and estate management.
- Experience in holiday rentals beneficial.
- Display a positive, enthusiastic, can-do attitude at all times.
- Have excellent communication, organisational and time management skills.
- Have excellent written skills and ability to produce high-quality reports.
- Have excellent IT skills, including Word, Excel and Outlook.
- The potential to lead and motivate others.
- Ability to work without supervision and take initiative.
- Capable of introducing own ideas into the business.
- Knowledge of utility management, AST tenancies, short – let management.
Job Type: Full-time
Pay: £31,000.00-£35,000.00 per year
Company pension
Schedule: Monday to Friday, Up to x5 weekends working from home (days off in lieu)
Experience: Property Management: 3 year (preferred), Customer service: 1 year (preferred)
We kindly request recruitment agencies to refrain from contacting us, as we do not work with external agencies for this position.
Property Manager (Maintenance Focused) employer: PVL Properties Ltd
Contact Detail:
PVL Properties Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager (Maintenance Focused)
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property management field and let them know you're on the hunt for a Property Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Get your hands dirty! If you can, volunteer for maintenance tasks or shadow a property manager. This hands-on experience not only boosts your skills but also shows potential employers that you're genuinely passionate about the role.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled maintenance issues or improved client satisfaction in the past. This will demonstrate your ability to handle the challenges of the job.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Property Manager (Maintenance Focused)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Manager role. Highlight your experience in property management, especially focusing on maintenance and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past experiences that relate to the job description, especially around maintenance and client satisfaction.
Show Off Your Communication Skills: Since this role requires excellent written skills, make sure your application is clear and professional. We love a good communicator, so pay attention to grammar and structure. It reflects your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at PVL Properties Ltd
✨Know Your Properties Inside Out
Before the interview, make sure you familiarise yourself with the properties in the portfolio. Understand their maintenance history and any ongoing issues. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of past maintenance challenges you've faced and how you resolved them. Highlight your ability to think on your feet and come up with efficient solutions, as this is crucial for a Property Manager focused on maintenance.
✨Demonstrate Excellent Communication
Since customer service is key in this role, practice articulating how you would handle tenant requests and complaints. Be ready to discuss how you maintain clear communication with contractors and clients to ensure smooth operations.
✨Highlight Your Technical Knowledge
Brush up on your knowledge of health and safety regulations, utility management, and property inspections. Be prepared to discuss how you would implement these in your day-to-day responsibilities, as technical expertise is essential for this position.