Store Manager, Tommy Hilfiger - Swindon

Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable.

To deliver this, we strive to hire individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today's world, we must be nimble and adapt to change and evolution. The Store Manager plays a key role in achieving these standards, leading by example, embracing our entrepreneurial spirit and inspiring their teams through their passion and belief in our brands.

Responsibilities include:

• Partnering with the store management team to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
• Identifying opportunities and collaborating with others in order to grow the business or improve performance.
• Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner.
• Ensuring "door to floor" best practices, visual merchandising directives and standards for sales floor and back room are being executed; continually reviewing standards to ensure clear and consistent execution.
• Communicating regularly with the buying team to ensure the correct stock levels and demographically correct stock is available.
• Analysing store level reports and creating action plans to improve results.
• Communicating with staff daily on individual sales goals, and other key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve goals.
• Managing the manpower planning, identification, recruitment, interviewing, hiring and orientation processes.
• Providing training and coaching for Employees (daily, weekly and monthly) and ensuring that it is appropriately documented.
• Leading weekly management meetings and other staff meetings; participating in and contributing to regional meetings.
• Making commitments and decisions on available information even under stressful and changing conditions.
• Setting challenging but attainable goals with an emphasis on service quality, customer satisfaction, and financial performance.
• Coordinating appropriate action plans while considering consequences and budget decisions.
• Conveying clear ideas and goals, managing the implementation of those ideas and managing measurable and achievable results.
• Creating energy and excitement around shared goals and values.

Qualifications:

• A minimum of 6 years of progressive retail experience.
• A minimum of 2 years store management experience in the service or retail industry.
• Extensive experience in delivering a high level of customer service in a brand retailer is essential.
• Previous retail operations, budgeting, planning, sales and people management experience.
• An effective communicator with the ability to build relationships with ease.
• A team player who recognises and celebrates the contributions and achievements of others.
• Confident in giving feedback that promotes positive behavioural change.
• Strong people management skills with the ability to resolve conflict and unproductive disagreements.
• Ability to work well with change, quickly adapting and working with pace.
• Energetic and authentic showing a clear presence on the shop floor.