Store Manager, Tommy Hilfiger Trafford Centre (Fixed Term Contract) in Manchester

Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. The Store Manager plays a key role in delivering first-class in-store experiences, leading by example, embracing our entrepreneurial spirit, and inspiring teams through passion for our brands.

Responsibilities include:

• Partnering with the store management team to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
• Identifying opportunities and collaborating with others to grow the business or improve performance.
• Fostering a positive store experience by treating all customers and staff in a fair and consistent manner.
• Ensuring door-to-floor best practices, visual merchandising directives and standards for the sales floor and back room are executed; continually review standards for clear and consistent execution.
• Communicating regularly with the buying team to ensure correct stock levels and demographically appropriate stock is available.
• Analyzing store-level reports and creating action plans to improve results.
• Communicating with staff daily on sales goals and other key performance indicators, store results, product sales and information to help them provide unparalleled service and achieve goals.
• Managing manpower planning, recruitment, interviewing, hiring and orientation processes.
• Providing training and coaching for Employees (daily, weekly and monthly) with proper documentation.
• Leading weekly management meetings and other staff meetings; participating in and contributing to regional meetings.
• Making commitments and decisions on available information under stressful and changing conditions.
• Setting challenging but attainable goals with emphasis on service quality, customer satisfaction, and financial performance.
• Coordinating appropriate action plans while considering consequences and budget decisions.
• Conveying clear ideas and goals, managing the implementation of those ideas and achieving measurable results.
• Creating energy and excitement around shared goals and values.

Qualifications:

• You will have progressive retail experience.
• Store management experience in the service or retail industry.
• Extensive experience in connecting to consumers in a brand retailer is essential.
• Previous retail operations, budgeting, planning and sales experience.
• Previous people management experience with the ability to resolve conflicts and unproductive disagreements.
• Effective communication with the ability to cultivate belonging.
• Collaborative mindset to win and recognize and celebrate contributions and achievements of others.
• Courage in providing feedback that promotes positive behavioral change.
• Ability to adapt quickly and work with pace.
• Energetic with a presence on the shop floor and the ability to inspire trust.

TOMMY HILFIGER is one of the world's most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. It originated in New York City with a modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions. The brand’s marketing taps into culture through F.A.M.E.S.—the people, organizations and ideas driving fashion, art, music, entertainment and sport. Major campaigns, sponsorships and activations bring energy and inspiration to the brand.

With a history going back over 130 years, PVH grows brands and businesses with rich American heritage. We have over 30,000 associates in over 40 countries with over $8 billion in revenues. Calvin Klein and Tommy Hilfiger are global lifestyle brands within PVH, and PVH is committed to inclusion and diversity and to fostering a sense of belonging for all associates. PVH is an equal opportunity employer and evaluates applicants on individual capabilities and qualifications without regard to protected characteristics. PVH offers a comprehensive benefits program to support associates both at home and at work.