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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join the iconic Tommy Hilfiger brand, known for its classic American style.
- Benefits: Enjoy competitive pay, inclusive culture, and opportunities for personal growth.
- Why this job: Be part of a vibrant retail environment where your leadership makes a real impact.
- Qualifications: Previous supervisory experience in retail and strong communication skills are essential.
- Other info: Embrace a diverse workplace that values every voice and fosters creativity.
The predicted salary is between 24000 - 36000 £ per year.
Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. As the world of retail evolves, we believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Our locations are paramount, the first-class experience must be a given and our in-store standards should never be questionable.
The Supervisor plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands.
- Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
- Support the management team managing all personnel, product & merchandising functions, business processes and results for the store.
- Participate in weekly management meetings and other staff meetings.
- Clearly communicate to staff all marketing and sales promotions.
- Drive shop floor sales and exceed store targets through motivating the team to achieve these goals, whilst offering our customers an exemplary store journey.
- Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
- Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
- Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction.
- Perform manager-on-duty functions, manage store opening/closing functions and the sales floor.
- Focus staff on the importance of quality relationships with internal & external customers.
- Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
- Ensure "door to floor" best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure they are consistent.
- Work with the management team to build a talent pool for key positions, including possible successors.
Qualifications:
- You will have a previous track record of supervisory or specialist roles within a premium or luxury brand.
- You will have previous people management experience with the ability to resolve conflict and unproductive disagreements.
- You will be an effective communicator with the ability to build relationships with ease.
- You will be a team player who recognises and celebrates the contributions and achievements of others.
- You will be confident in giving feedback that promotes positive behavioural change.
- You will work well with change, being able to quickly adapt and work with pace.
- You will be energetic and authentic showing a clear presence on the shop floor.
- You will approach all issues with a 'can do' approach and act with initiative to find in-store solutions.
Full Time Supervisor, Tommy Hilfiger - Bridgend in London employer: PVH
Contact Detail:
PVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full Time Supervisor, Tommy Hilfiger - Bridgend in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Tommy Hilfiger's history, values, and latest collections. This shows you're genuinely interested and ready to represent the brand on the shop floor.
✨Tip Number 2
Practice your people skills! As a Supervisor, you'll need to inspire your team and connect with customers. Role-play common scenarios with friends or family to boost your confidence in handling different situations.
✨Tip Number 3
Show off your leadership style! Think about examples from your past where you've motivated a team or resolved conflicts. Be ready to share these stories during your interview to demonstrate your ability to lead by example.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and serious about joining the team at Tommy Hilfiger.
We think you need these skills to ace Full Time Supervisor, Tommy Hilfiger - Bridgend in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Tommy Hilfiger brand shine through. We want to see that you live and breathe our values and are excited about delivering exceptional customer service.
Tailor Your Experience: Make sure to highlight your previous supervisory or management experience in retail, especially within premium or luxury brands. We’re looking for specific examples of how you've led teams and driven sales, so don’t hold back!
Be Authentic: We value authenticity, so be yourself in your application. Share your unique approach to building relationships with customers and colleagues, and how you celebrate team achievements. This helps us see how you’d fit into our culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our team!
How to prepare for a job interview at PVH
✨Know the Brand Inside Out
Before your interview, dive deep into Tommy Hilfiger's history, values, and current collections. Understanding the brand's essence will help you connect with the interviewers and demonstrate your passion for the role.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples of how you've motivated teams in the past, resolved conflicts, and driven sales. Be ready to discuss specific situations where your leadership made a difference.
✨Emphasise Customer Service Excellence
Tommy Hilfiger values great customer service. Think of instances where you've gone above and beyond for customers. Share these stories to highlight your commitment to delivering an exemplary store journey.
✨Be Ready for Change
Retail is ever-evolving, so be prepared to discuss how you've adapted to changes in previous roles. Show that you have a 'can do' attitude and can think on your feet when faced with challenges.
