Concession Manager - Tommy Hilfiger & Calvin Klein (John Lewis - White City) in London

Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. As the world of retail evolves, we believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about.

Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. As a result, our locations are paramount, first-class experience must be a given and our in-store standards should never be questionable.

To deliver this, we strive to hire individuals who live and breathe the values of our business, who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution.

The Concession Manager plays a key role in achieving these standards, leading by example, embracing our entrepreneurial spirit, and inspiring their teams through their passion and belief in our brands.

Responsibilities include:

• Partnering with Area Manager to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
• Identifying opportunities and collaborating with others to grow the business or improve performance.
• Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner.
• Performing Manager-on-duty functions; managing store opening/closing functions and the sales floor.
• Ensuring “door to floor” best practices, visual merchandising directives and standards for sales floor and back room are being executed; continually reviewing standards to ensure clear and consistent execution.
• Ensuring daily management of sales, payroll, controllable expenses, goals, and company initiatives. Aligning activities to ensure business goals are met.
• Analyzing store level reports and creating action plans to improve results.
• Leading weekly management meetings and other staff meetings; participating in and contributing to regional meetings.
• Setting challenging but attainable goals with an emphasis on service quality, customer satisfaction, and financial performance.
• Coordinating appropriate action plans while considering consequences and budget decisions.
• Communicating with staff daily on individual sales goals, and other key performance indicators, product sales and other information to help them provide unparalleled service and achieve goals.
• Assisting the manpower planning, identification, recruitment, interviewing, hiring and orientation processes, recruiting store personnel with a broad range of perspectives, experiences, and backgrounds.
• Owning the training and development of employees. Ensuring that all employees are properly oriented into the company and trained in their role.
• Providing training and coaching for Employees (daily, weekly, and monthly) and ensuring that it is appropriately documented.

YOU

• Extensive experience in connecting to consumers in a brand retailer is essential.
• You will have experience with retail operations, budgeting, planning, sales and people management.
• You will have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
• You will be an effective communicator with the ability to cultivate belonging.
• You collaborate to win and recognise and celebrate the contributions and achievements of others.
• You are courageous in giving feedback that promotes positive behavioural change.
• You adapt fast and work with pace.
• You are energetic and inspire trust showing a clear presence on the shop floor.