Concession Manager - Tommy Hilfiger & Calvin Klein (John Lewis -Cambridge)
Concession Manager - Tommy Hilfiger & Calvin Klein (John Lewis -Cambridge)

Concession Manager - Tommy Hilfiger & Calvin Klein (John Lewis -Cambridge)

Cambridge Full-Time 36000 - 60000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a dynamic team to deliver exceptional customer experiences in-store.
  • Company: Join PVH, a global leader in lifestyle brands like Tommy Hilfiger and Calvin Klein.
  • Benefits: Enjoy competitive pay, flexible work options, and a vibrant company culture.
  • Why this job: Be part of an iconic brand that values creativity, diversity, and personal growth.
  • Qualifications: Experience in retail management and a passion for connecting with customers is essential.
  • Other info: This role requires a strong entrepreneurial spirit and adaptability in a fast-paced environment.

The predicted salary is between 36000 - 60000 ÂŁ per year.

Be part of an iconic story.

TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions. Tommy Hilfiger’s global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport. Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand. Immerse yourself in TOMMY HILFIGER here! (, , )

With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues.

Founded in 1968 and acquired by PVH Corp. in 2003, Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. We strive to make a positive impact on the world. We inspire passion in our people. We embody authenticity and embrace individuality.

Tommy Hilfiger is one of the world’s leading designer lifestyle brands, internationally recognized for celebrating the essence of “classic American cool” style. Founded in 1985, Tommy Hilfiger was acquired by PVH Corp. in 2010. We engage consumers through 360° marketing campaigns, innovative events, exciting collaborations and brand partnerships, and work with some of the biggest names from the world of Fashion, Art, Music, and Entertainment.

CONCESSION MANAGER JOHN LEWIS

THE ROLE

Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base.

As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about.

Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. As a result, our locations are paramount, first-class experience must be a given and our in-store standards should never be questionable.

To deliver this, we strive to hire the individuals who live and breathe the values of our business, who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution.

The Concession Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit, and inspire their teams through their passion and belief in our brands.

Responsibilities include:

  • Partnering with Area Manager to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
  • Identifying opportunities and collaborating with others to grow the business or improve performance.
  • Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner.
  • Perform Manager-on-duty functions; manage store opening/closing functions and the sales floor.
  • Ensuring “door to floor” best practices, visual merchandising directives and standards for sales floor and back room are being executed; continually review standards to ensure clear and consistent execution.
  • Ensure daily management of sales, payroll, controllable expenses, goals, and company initiatives. Align activities to ensure business goals are met.
  • Analyzing store level reports and creating action plans to improve results.
  • Leading weekly management meetings and other staff meetings; participating in and contributing to regional meetings.
  • Set challenging but attainable goals with an emphasis on service quality, and customer satisfaction, as well as financial performance.
  • Coordinate appropriate action plans while considering consequences and budget decisions.
  • Communicating with staff daily on individual sales goals, and other key performance indicators, product sales and other information to help them provide unparalleled service and achieve goals.
  • Assist the manpower planning, identification, recruitment, interviewing, hiring and orientation processes, recruit store personnel with a broad range of perspectives, experiences, and backgrounds.
  • Own the training and development of employees. Ensure that all employees are properly oriented into the company and trained in their role.
  • Provide training and coaching for Employees (daily, weekly, and monthly) and ensure that it is appropriately documented.
  • YOU

  • Extensive experience in connecting to consumers in a brand retailer is essential.
  • You\’ll have experience with retail operations, budgeting, planning, sales and people management.
  • You\’ll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
  • You\’ll be an effective communicator with the ability to cultivate belonging.
  • You collaborate to win and recognize and celebrate the contributions and achievements of others.
  • You are courageous in giving feedback that promotes positive behavioral change.
  • You adapt fast and work with pace.
  • You are energetic and inspire trust showing a clear presence on the shop floor.
  • WHAT WE OFFER

    At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind and flexibility designed to support our associates – both at home and at work.

    PVH Europe and our brands, TOMMY HILFIGER, and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.

    About PVH:

    We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.

    One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH .

    Concession Manager - Tommy Hilfiger & Calvin Klein (John Lewis -Cambridge) employer: PVH

    At PVH, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and diversity. As a Concession Manager in the heart of Cambridge, you'll enjoy competitive benefits, opportunities for personal and professional growth, and the chance to lead a passionate team dedicated to delivering outstanding customer experiences for iconic brands like Tommy Hilfiger and Calvin Klein.
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    Contact Detail:

    PVH Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Concession Manager - Tommy Hilfiger & Calvin Klein (John Lewis -Cambridge)

    ✨Tip Number 1

    Familiarise yourself with the Tommy Hilfiger and Calvin Klein brands. Understanding their values, target audience, and recent marketing campaigns will help you connect with the company's ethos during interviews.

    ✨Tip Number 2

    Network with current or former employees of PVH or similar retail environments. They can provide insights into the company culture and expectations for the Concession Manager role, which can be invaluable during your application process.

    ✨Tip Number 3

    Prepare to discuss your experience in retail operations and people management. Be ready to share specific examples of how you've successfully led teams, managed budgets, and improved sales performance in previous roles.

    ✨Tip Number 4

    Showcase your adaptability and energy during any interactions with the company. Highlight instances where you've thrived in fast-paced environments and how you've inspired trust and collaboration among your team members.

    We think you need these skills to ace Concession Manager - Tommy Hilfiger & Calvin Klein (John Lewis -Cambridge)

    Retail Operations Management
    Sales and Budgeting
    People Management
    Conflict Resolution
    Effective Communication
    Customer Service Excellence
    Visual Merchandising
    Analytical Skills
    Team Leadership
    Training and Development
    Performance Management
    Adaptability
    Collaboration
    Goal Setting

    Some tips for your application 🫡

    Understand the Role: Before applying, make sure to thoroughly read the job description for the Concession Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.

    Tailor Your CV: Customise your CV to highlight relevant experience in retail management, budgeting, and team leadership. Use specific examples that demonstrate your ability to meet the responsibilities outlined in the job description.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Tommy Hilfiger and Calvin Klein brands. Mention your understanding of their values and how you can contribute to their success as a Concession Manager.

    Highlight Your People Skills: Since the role involves managing a team and ensuring a positive customer experience, emphasise your communication skills and ability to resolve conflicts. Provide examples of how you've successfully led teams in the past.

    How to prepare for a job interview at PVH

    ✨Know the Brands Inside Out

    Before your interview, make sure you research Tommy Hilfiger and Calvin Klein thoroughly. Understand their brand values, recent campaigns, and what sets them apart in the retail market. This knowledge will help you demonstrate your passion for the brands and how you can contribute to their success.

    ✨Showcase Your Leadership Skills

    As a Concession Manager, you'll be expected to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. Highlight your ability to inspire and motivate others, as this is crucial for the role.

    ✨Prepare for Situational Questions

    Expect questions that assess how you would handle specific situations in the store. Think about scenarios related to customer service, sales targets, or team management. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.

    ✨Demonstrate Your Adaptability

    Retail is fast-paced and ever-changing. Be ready to discuss how you've adapted to changes in previous roles, whether it's new technology, shifts in consumer behaviour, or changes in company policy. Show that you can thrive in a dynamic environment and are open to learning and evolving.

    Concession Manager - Tommy Hilfiger & Calvin Klein (John Lewis -Cambridge)
    PVH
    Location: Cambridge
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    • Concession Manager - Tommy Hilfiger & Calvin Klein (John Lewis -Cambridge)

      Cambridge
      Full-Time
      36000 - 60000 ÂŁ / year (est.)
    • P

      PVH

      10000+
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