Account Specialist, UK & Ireland (12 month FTC)

About Us: We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.

About THE ROLE: The wholesale operations team is ultimately responsible for delivering the highest level of service ensuring our customers receive their goods on time, every time and in the most efficient way. The team are essential to the PVH wholesale business, they are a central point for communication, managing and influencing a wide variety of stakeholders internally and externally in order to deliver operational excellence. The team are an ambitious, motivated and focused group of people all working hard to achieve the department’s vision, to be the best wholesale operations team in the industry. There is no better time to join them.

Reporting in to the Wholesale Operations Manager the Account Specialist has full accountability for order book management and shipping against target for customer accounts across both brands. This role is a 12 month fixed term contract.

Responsibilities include:

• Key point of contact for our customers.
• Facilitate weekly order book management meetings with the Sales Team to go through the delivery and financial status of the customer’s Order Book.
• Monitor the Order Book in order to meet your company targets and objectives as well as customers’ expectations.
• Maintenance of customers’ master data.
• Ensure all Forward orders placed by the Sales Team have been transmitted correctly by checking the price list, currency and minimum order quantities by delivery date.
• Monitor all orders that come through EDI.
• Enter and check customers’ purchase orders when necessary identifying and reporting any discrepancies that could affect the business.
• Liaise with the warehouse and directly with the carriers: DHL, AMG, to ensure that the correct packing, labelling and delivery criteria are followed for all customers.
• Work closely with the warehouse in order to monitor the picking, packing and shipping process for all customers.
• Organise and monitor all bookings and apply for MDA’s and ASN’s for the customers that require it.
• Compile and transmit delivery updates on a weekly basis.
• Manage and resolve all the customer discrepancies on deliveries: shortages and overs.
• Manage all faulty good queries raised by customers.
• Place all stock and markdown orders on behalf of the Sales Team.
• Work closely with the Credit Control department in order to resolve all debit notes and disputes raised by customers.
• Ensure deadlines are met and general administration is completed as required by the Wholesale Operations Manager and Head of Operations.

About YOU: You'll have previous experience working within fashion, wholesale or retail logistics in a similar role and with e-commerce accounts. Previous experience in SAP is preferred. You'll have intermediate and advanced Excel skills and experience of manual and computerised filing systems. You'll have experience on working with EDI accounts. You'll be highly analytical and data driven. You’ll have strong stakeholder management skills and the ability to build relationships with ease. You’ll be a commercially astute and confident decision maker, communicating with impact across all levels. You will work well with change, being able to quickly adapt and work with pace.