At a Glance
- Tasks: Manage venue bookings, ensuring excellent client experiences from enquiry to event execution.
- Company: Worcestershire County Cricket Club, a vibrant and community-focused venue.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Other info: Exciting environment with diverse events, from weddings to corporate gatherings.
- Why this job: Join a dynamic team and play a key role in memorable events.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 30000 - 30000 £ per year.
- Venue Bookings Manager
- Reports to: Head of Hospitality
- Line management responsibility: Venue Sales Executive
About the Role Worcestershire County Cricket Club is seeking an exceptionally organised, personable and commercially aware Venue Bookings Manager to take ownership of all inbound venue enquiries and confirmed event bookings at New Road.
The Venue Bookings Manager will oversee the complete booking journey, from the moment an enquiry is received through to confirmation, detailed event planning and operational handover.
The successful candidate will ensure that every enquiry is responded to promptly, every opportunity is professionally managed and every confirmed booking is accurately coordinated.
This is not an outbound business-development role.
Outbound sales and new-business prospecting will be undertaken elsewhere within the commercial team.
However, the Venue Bookings Manager will be responsible for converting inbound opportunities, maximising the value of each booking and delivering an excellent client experience.
The role will also manage and develop the Venue Sales Executive, ensuring that the team maintains consistently high standards of responsiveness, organisation, accuracy and customer service.
Bookings will include conferences, meetings, training days, private celebrations, awards evenings, dinners, weddings, wakes, Christmas parties and other corporate and social events.
Key Responsibilities
- Inbound Enquiry Management
- Take overall responsibility for all inbound venue enquiries received by telephone, email, website, referral and third-party platforms.
- Ensure every enquiry is acknowledged promptly and managed professionally.
- Establish a clear understanding of each client's requirements, budget, timings and event objectives.
- Recommend the most appropriate rooms, packages, catering options and additional services.
- Prepare accurate, professional and commercially appropriate proposals and quotations.
- Conduct venue show-rounds and client meetings.
- Maintain regular contact with prospective clients and ensure all outstanding enquiries are followed up.
- Convert suitable inbound enquiries into confirmed bookings.
- Clearly record the reasons for enquiries that do not convert.
- Ensure all enquiries and client communications are accurately recorded within the Club's systems.
- Booking Management and Coordination
- Take ownership of all confirmed venue bookings from initial confirmation through to operational handover.
- Ensure contracts, deposits, payment schedules and terms and conditions are completed correctly.
- Maintain an accurate and up-to-date venue diary.
- Prevent booking conflicts and ensure spaces are allocated appropriately.
- Coordinate all event requirements with clients, including: Event timings Room layouts Delegate and guest numbers Catering and refreshments Dietary and allergen requirements Audio-visual equipment Signage and branding Accessibility requirements Security, parking and access arrangements
- Ensure all booking amendments are recorded and communicated promptly.
- Produce complete, accurate and timely function sheets or event orders.
- Confirm final details with clients within agreed deadlines.
- Ensure no promises are made to clients without confirming that they are operationally achievable.
- Maintain clear ownership of the client relationship throughout the booking process.
- Operational Handover
- Work closely with hospitality, catering, facilities, finance, security and event operations colleagues.
- Provide each department with accurate and timely information for every event.
- Lead or participate in regular event-planning and operational handover meetings.
- Highlight unusual requirements, risks or potential delivery issues in advance.
- Resolve any gaps or inconsistencies before event information is handed over.
- Ensure all teams are working from the latest confirmed version of the booking details.
- Remain available to answer booking-related queries before each event.
- Review any operational issues after an event and improve future processes accordingly.
- Commercial Responsibility
- Maximise the value of each inbound enquiry while maintaining an excellent customer experience.
- Identify appropriate opportunities to upsell: Catering and refreshments Room upgrades Equipment and technical services Additional event spaces Drinks packages Accommodation partnerships Follow-on events
- Work within agreed pricing, discount and commercial parameters.
- Protect venue profitability and avoid unnecessary complimentary additions.
- Monitor booking values, room utilisation and forward revenue.
- Support the development of packages and offers based on patterns within inbound demand.
- Work constructively with colleagues responsible for outbound sales and marketing campaigns.
- Receive qualified opportunities generated through outbound activity and manage them through the booking process.
- Provide feedback to the wider com
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Venue Bookings Manager in Worcester employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Venue Bookings Manager in Worcester
✨Get a Taste of the Scene
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We think you need these skills to ace Venue Bookings Manager in Worcester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about PVH (Tommy Hilfiger/Calvin Klein) and how your skills can contribute to our team's success. We're after that genuine connection!
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How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
