Administrator in Worcester

Are you an excellent communicator with a passion for healthcare? We’re seeking an enthusiastic and adaptable administrator to be part of our Neighbourhood Mental Health Team in Worcester. This role is 37.5 hours a week, Monday to Friday 9am to 5pm. In this important role, you’ll use your knowledge, experience and expertise to provide essential support to our hard‑working frontline NHS teams. A passion for excellent patient care is a must.

Education requirements:

• Educated to vocational level 3 in Business Administration
• Or educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post

You will be a strong communicator supporting a wide range of people including patients and health care professionals. You will need to be responsive and adaptable to the needs of the service, and your hard work will be making a real difference to our patients and service users every day.

Main duties of the job:

• Maintaining patient records effectively and accurately
• General office duties such as typing, scanning, photocopying, printing
• Scheduling appointments and minuting meetings
• Handling correspondence (ingoing/outgoing mail)
• Handling queries over the telephone and face‑to‑face from staff, patients, and external agencies
• Looking after the shared email inbox
• Assisting the team with various administrative tasks
• Performance related tasks
• Supervising staff

About us:

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire. Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites. We will support you to thrive; offer flexible working options for a great work‑life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer:

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

Person Specification:

Qualifications:

• Educated to vocational level 3 in Business Administration, or educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.

Experience:

• Minute taking experience

Knowledge:

• Knowledge of a range of administrative and secretarial procedures and systems.
• Detailed knowledge of Microsoft packages.

Skills & Abilities:

• Ability to challenge poor behaviour.
• Manage own workload and be able to work independently as well as part of a team.
• Positive attitude with the ability to act well on feedback.
• Ability to praise and be supportive to others.
• Ability to communicate clearly and effectively in English in both verbal and written formats.
• Ability to deal with non‑routine activities such as answering queries, progress chasing and task‑related problem solving.
• Advanced keyboard skills; touch typing.
• Numerate.
• Accuracy and attention to detail.
• Good organisational skills.
• Able to demonstrate the ability to use initiative effectively.
• Minute taking skills.

Additional Criteria:

• Willingness to commit to continuing professional development.
• Professional manner as a representative of the Trust.
• Tact and discretion for dealing with confidential information.
• Ability to meet the travel requirements of the role.
• Understanding that the Trust is unable to provide sponsorship to work for this role, and employment on a time‑limited visa does not guarantee sponsorship at point of expiry.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Salary: £25,760 to £27,476 a year pro rata for part time.