At a Glance
- Tasks: Lead reliability engineering to ensure high performance and resilience of customer-facing systems.
- Company: Join Allwyn UK, a leading multi-national lottery operator with a purpose-driven mission.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on automation and continuous improvement.
- Why this job: Be part of a transformative journey that impacts lives through responsible lottery operations.
- Qualifications: Strong experience in cloud environments, SRE practices, and incident management.
The predicted salary is between 63000 - 77000 £ per year.
At the heart of everything we do is our vision to change lives every day, and our mission to grow The National Lottery responsibly and champion its impact. We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence across the USA and Europe. While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do.
A bit about the role
The Senior/Lead Site Reliability Engineer is responsible for technical leadership of reliability engineering across the digital estate, ensuring high availability, performance, and resilience of customer-facing systems during both normal operation and peak lottery events. The role combines hands-on engineering, incident leadership, and ownership of the SRE improvement backlog and reporting, working across platform, product, and operational teams.
Objectives of the role
- Own reliability outcomes across services using SLOs, SLIs, and error budgets
- Improve availability, latency, and scalability across Instant-Win and Draw-based platforms
- Lead incident response and operational readiness, including peak jackpot events
- Drive automation and platform maturity, reducing manual operational effort
- Establish clear reporting on reliability, incidents, and service health trends
- Support with thought-leadership and developing long-term roadmap
What you’ll be doing
- Reliability engineering & technical leadership
- Define and govern SLOs / SLIs / error budgets across critical services
- Lead reliability design reviews across: Web & mobile platforms, Player Identity & Protection systems, CMS and Geolocation services
- Drive architecture improvements for resilience (failover, degradation, scaling patterns)
- Production operations & incident leadership
- Act as incident commander for major incidents and high-severity events
- Lead 1-in-4 on-call rotation, covering: Out-of-hours incident diagnosis, Peak jackpot proactive monitoring
- Own end-to-end incident lifecycle: Detection -> triage -> resolution -> post-incident review
- Ensure blameless post-mortems with clear remediation ownership
- Observability & service insight
- Define and evolve observability strategy using: Splunk, CloudWatch, Grafana, Quantum Metric
- Standardise: Alerting quality and signal-to-noise ratio, Dashboards aligned to SLOs and customer impact
- Drive correlation between technical signals and user experience
- Automation & platform engineering
- Lead automation of operational processes using Terraform and scripting
- Improve deployment and release safety (CI/CD, progressive delivery patterns)
- Key contributor to transition strategy for ECS → EKS (Kubernetes adoption)
- Reduce operational toil through tooling, self-healing, observability and platform improvements
- Empower Level-1 operational teams with safe, controlled access to the tools they need to operate autonomously
- Capacity & performance engineering
- Own capacity planning for: High-concurrency draw events, Traffic spikes during jackpots
- Lead performance optimisation: Latency reduction, Throughput scaling, Cost efficiency
- Backlog ownership & reporting
- Own and prioritise the SRE backlog, balancing: Reliability improvements, Technical debt, Automation opportunities
- Produce structured reporting covering: SLO performance, Incident trends and MTTR, Platform health and risk areas
- Provide clear updates to engineering leadership and business stakeholders
- Collaboration & culture
- Embed SRE practices across engineering teams
- Mentor engineers and SREs on: Reliability engineering, Observability, Incident management
- Promote a culture of automation, measurement, and continuous improvement
- Support with thought-leadership and developing long-term SRE roadmap for Digital Operations
What experience we're looking for
- Technical
- Strong experience in cloud environments, ideally AWS
- Hands-on experience with: Terraform, Observability stacks
- Strong programming skills (Python, Go, or similar)
- Proven experience implementing: SLOs, SLIs, error budgets, Incident management frameworks, Observability strategies
- Strong experience in distributed systems troubleshooting
- Operational
- Experience in on-call production environments
- Demonstrated leadership during high-severity incidents
- Desirable Experience
- Experience migrating container
Senior / Lead Site Reliability Engineer in Watford employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
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We think this is how you could land Senior / Lead Site Reliability Engineer in Watford
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We think you need these skills to ace Senior / Lead Site Reliability Engineer in Watford
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