At a Glance
- Tasks: Welcome visitors, generate leads, and showcase our amazing kitchen ranges.
- Company: Join Howdens, a top FTSE 100 company with a strong local presence.
- Benefits: Competitive salary, development opportunities, and a supportive work environment.
- Other info: Exciting career growth in a fast-paced, inclusive environment.
- Why this job: Be part of a dynamic team and make a real impact in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Overview
We are looking for a Kitchen Showroom Specialist (Internally known as a Expo Customer Co-ordinator) based at our Expo in Watford.
The role is designed to welcome end users, generate new leads for depots and account holders local to the end users' address.
You will meet and greet visitors by appointment and manage ad hoc walk-ins where required.
Part of the role will be showcasing the Howdens Kitchen ranges by speaking to the customers to understand the end users' requirements.
This information is then passed on to the depots that are local to the end user.
You will also support with planned open events throughout the year.
Responsibilities
- Manage incoming web leads to qualify and book appointments for customer expo visits.
- Accurately record end user details to pass to depots and maintain GDPR compliance.
- Ensure the Expo maintains a high standard, opens on time, has adequate catering and customers are greeted and attended to professionally.
- Ensure leads are processed in accordance with the relevant SLAs.
- Liaise and support depots who wish to attend with their customers.
- Showcase the expo to senior management teams throughout the business.
- Key Accountabilities
- Meet and greet all visitors and connect them with the relevant person in line with the agreed standard of service.
- Maintain an accurate record of visitors in line with Health and Safety practices.
- Liaise with onsite personnel to ensure security requirements of the site are met.
- Capture visitor details, requirements, and book any follow-up services where required.
- Maintain a strong breadth of product knowledge.
- Coordinate visitors booking system.
- Work closely with marketing to promote on social media platforms and provide feedback where necessary.
- Key Performance Indicators
- Lead conversion rates to survey stage.
- Sales revenue expectations met, in line with the number of visitors.
- No visitor waiting times.
- Key Challenges
- Apply Howdens product knowledge across all kitchen ranges and appliances.
- Confidently converse with visitors to match their requirements to the range of products available.
- About Howdens
Howdens Joinery is a highly successful FTSE 100 business, with more than 900 depots nationwide and more than 11,000 staff.
Last year our sales reached circa 2.3bn, and we continue to experience significant growth and success.
Howdens remains a local business with traditional values, a strong entrepreneurial ethos, and opportunities to develop within a fast-paced commercial environment.
We offer a competitive salary, development opportunities, and rewards, and have been named one of the 10 Best Big Companies to Work For.
Howdens is founded on the principle of being Worthwhile for ALL concerned.
We are committed to providing an inclusive environment where everyone feels welcome.
If you need adjustments to our recruitment process, please email with the job title and location, and we will be happy to help you.
Please note that candidates applying for this role must have a valid right to work in the UK; we do not offer sponsorship of employment for any depot positions at this time.
We appreciate your understanding.
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Kitchen Showroom Specialist in Watford employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Kitchen Showroom Specialist in Watford
✨Get to Know the Local Retail Scene
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✨Show Off Your Personal Projects
If you've done any retail-related projects or volunteer work, showcase them! Whether it's a school project, a pop-up shop, or even just your deep love for retail blogging, these experiences can make you stand out. Be sure to connect them to your application when applying through our website—we love seeing that initiative!
We think you need these skills to ace Kitchen Showroom Specialist in Watford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, it's all about the customer! Highlight your previous experience in customer service, even if it was through a part-time job, volunteering, or any relevant roles. We want to see how you can connect with customers and handle their queries with a smile.
Make It Personal with Your Cover Letter:As an intern, your motivation and eagerness to learn are key. Use your cover letter to express your passion for retail and why you're keen to intern at PVH (Tommy Hilfiger/Calvin Klein). Share any relevant coursework or projects that reflect your interest in the sector.
Include Relevant Retail Experience:If you’ve worked in retail or have any experience that relates to the industry, be sure to mention it in your CV. Whether it’s handling transactions, stocking shelves or assisting customers, we want to see your hands-on experience shine through.
Emphasise Your Teamwork:Retail is all about working in teams. Talk about any group projects during school or activities you've been involved in that required collaboration. Showing us you can work well with others will help you stand out in your application.
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Your Customer Service Skills
In retail, customer service is king! Be prepared to discuss your approach to handling different customer scenarios. Think of a time when you went above and beyond for a customer—this will show PVH (Tommy Hilfiger/Calvin Klein) that you value customer satisfaction.
✨Demonstrate Your Sales Savvy
As an intern, knowing how to sell is a big deal. Brush up on basic sales techniques and be ready to tackle some role-play scenarios where you might have to sell a product to the interviewer. This not only shows your ability to engage customers but also your enthusiasm for the role at PVH (Tommy Hilfiger/Calvin Klein).
✨Understand the Store's Products
Familiarise yourself with the product range PVH (Tommy Hilfiger/Calvin Klein) offers. Knowing the ins and outs of the items on sale can help you relate to customers better. Be prepared to answer questions about how specific products meet customer needs—simple, right?
✨Express Your Learning Motivation
As an intern, they know you’re there to learn, so let your motivation shine through! Talk about what you hope to gain from this internship at PVH (Tommy Hilfiger/Calvin Klein) and how you can bring fresh ideas to the table. Showing that you’re eager to absorb knowledge will set you apart!
