Senior HR Advisor in Telford

We are looking for a Senior HR Advisor to join our team in Telford. This is a full-time, hybrid role, working 35 hours per week (2-3 days in office per week).

Responsibilities

• HR Service Delivery
  • Deliver a customer-focused, high quality HR Advisory Service from start to finish, ensuring outcomes align with the employee value proposition and risks to the business are minimised.
  • Coach and mentor HR Advisors on complex or sensitive employee relations; take the lead on cases that escalate beyond their scope and provide cover for the HR Advisory team at other locations as required.
  • Influence and coach managers on complex/sensitive employee relations, whistleblowing, and employment tribunal cases from start to finish, identifying root causes and implementing solutions with guidance from the wider HR Team to ensure a safe, fair, and equitable business operation.
• Stakeholder Management
  • Proactively build and maintain strong professional relationships with identified stakeholders to deliver seamless, first-class employee experience that drives performance.
  • Support organisational design activities such as job evaluation and salary benchmarking, restructures, redundancies, acquisitions, and TUPE initiatives.
  • Ensure performance conversations, promotions, reward and recognition, and talent and succession planning initiatives occur across the business.
  • Support calibration and moderation processes to ensure consistency and fairness; coach managers to provide structured feedback during performance reviews.
  • Collaborate with stakeholders to review engagement survey results, identify focus areas, and implement local action plans to address improvements.
  • Support the adoption of Diversity, Equity, and Inclusion & Wellbeing initiatives within Cabot Group, including signposting colleagues and managers.

Knowledge & Experience

• Extensive HR generalist experience providing independent advice and solutions through a commercial lens.
• Strong stakeholder management skills with the ability to challenge, influence, and direct the business; adaptable to different styles and environments.
• Experience in developing and supporting organisational change programmes.
• Good knowledge of Microsoft-based applications (Outlook, Teams, Excel, Word, PowerPoint).
• CIPD Level 5 qualified – working towards or equivalent experience.
• Ability to question, influence, and advise to help the business understand people impacts of decisions.
• Thrives in a complex work environment with a pragmatic approach and strong self-direction, initiative, prioritisation, and problem-solving.

About us

Wescot Credit Services is a contact centre working with several large UK banks, credit card providers, energy, telecoms, and others to help recover debts owed to them by their customers. Our team has undertaken initiatives this year focused on well-being, including a Summer Party, Christmas Party, team events and outings, and activities in our vibrant Telford office. We are also committed to supporting our local community.

If this sounds like a company you would like to join to deliver our mission for 2026 and beyond, please apply and start your next chapter with us!

Regulatory note: At Wescot, successful candidates will undergo a basic credit and criminal background check. We will not proceed to interview if a CCJ, IVA, or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.