At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service and ensure customer satisfaction.
- Company: Join Lyreco, an award-winning company known for its excellent customer care.
- Benefits: Enjoy 23 days holiday, pension scheme, life assurance, and more perks.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by inspiring your team and enhancing customer experiences.
- Qualifications: Experience in leading customer-facing teams and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Telford Head Office – office based. Monday to Friday, 9:00am – 5:30pm.
Customer Service Team Leader at Lyreco, in the award-winning Customer Care department.
Our number one priority is delivering excellent quality service to customers.
If you are passionate about delivering a best-in-class customer experience, have experience managing a large team, and can gain trust and respect, this could be the ideal role for you.
Responsibilities
- To manage the day-to-day activity and development of a team of customer care advisors within the WISE customer care team.
- To monitor key activities to ensure the team delivers customer satisfaction and generates customer loyalty, while handling a wide variety of customer interactions in line with Group best practice and WISE standards.
- To act as the voice of the customer to ensure management priorities focus on what matters to them.
- To keep the team motivated while dealing with large volumes of calls.
- Ideal candidate / Qualifications
- Experience of leading a large customer-facing team.
- Excellent communication and presentation skills with the ability to articulate messages and build trust with the team, customers, and colleagues.
- Ability to motivate, lead and inspire a team.
- Ability to handle a fast-paced workload while maintaining a high standard of quality.
- Ability to work as part of a team and achieve common goals through personal contribution.
Benefits
- 23 days holiday + Bank Holidays
- Company Pension
- Life Assurance
- Employee Assistance Programme
- Cycle to Work Scheme
- Retail Vouchers
- Eye care vouchers
If this sounds like something you may be interested in, please apply now. Agency CVs will not be accepted.
- #INDHPUK
- #J-18808-Ljbffr
Customer Care Team Leader in Telford employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
