Team Manager

About the role

We're looking for a people-focused, operationally strong Health Coach Manager to join one of the UK's most exciting health-tech startups. You'll design and embed the systems and processes that enable us to scale high-quality coaching. If you're a confident, thoughtful leader with experience building and managing high-performing teams, a genuine passion for health and wellbeing, and a drive to make meaningful impact, we'd love to hear from you. At Second Nature, we're on a mission to make healthy living astonishingly easy - and to eradicate type 2 diabetes and obesity through world-class digital health coaching.

Responsibilities

• Lead and support our health coaching team (nutritionists and dietitians): manage a team of remote health coaches, creating a culture of trust, accountability, and continuous improvement
• Ensure operational excellence: simplify complex workflows, reduce friction for the team, and use data to design smarter, more efficient ways of working
• Drive performance and quality: monitor team efficiency using internal quality and operational tools to optimise service performance and outcomes
• Coach development: deliver regular feedback and coaching to help team members grow in confidence, skill, and impact
• Collaborate cross-functionally: partner with fellow Health Coach Managers, Operations Managers, Quality Managers, and teams across Product, NHS, and Partnerships to drive innovation and alignment

Qualifications

• Proven people management experience (3+ years) with a track record of developing and supporting teams
• Strong operational background – able to use data to identify bottlenecks, inefficiencies, and areas for improvement, and translate insights into actionable solutions
• Excellent communication and feedback skills, able to inspire, support, and drive accountability
• Proactive, solution-oriented, and resilient – not afraid to roll up your sleeves to make things happen
• Proven ability to drive continuous improvement by challenging existing ways of working and introducing new workflows or best practices
• Passion for health, wellbeing, and behaviour change, and excitement about the role technology can play in transforming lives
• Confident working both autonomously and collaboratively in a fast-paced, remote-first environment
• Strong tech literacy and comfortable working from a laptop
• 5 days per week (Monday to Friday), 40 hours per week

Nice to have

• Background in nutrition, dietetics, or health coaching (HCPC or AfN registration welcome but not required)
• Experience in a startup, healthcare, or digital health setting
• Familiarity with behaviour-change frameworks (CBT, NLP, or motivational interviewing)

Working at Second Nature

We embrace a hybrid model that balances flexibility with connection: London-based: 1-2 days per week in the office Remote (UK-based): Once per month in the office This approach allows for meaningful collaboration and space to do focused work.

Benefits

• Private medical insurance, provided after your first year with the company
• CPD budget of £200/year and protected CPD time
• Quarterly company meet ups/socials in London
• Salary sacrifice and cycle to work schemes

Why you'll love working here

• You’ll lead and develop a high-performing coaching team to deliver world-class health coaching at scale
• You’ll have the autonomy to drive continuous improvement and make tangible impact on team performance and member outcomes
• You’ll work alongside a passionate, mission-driven team who genuinely care about helping people live healthier lives
• Flexible working hours and autonomy over your workload to support your own wellbeing

How to apply

To apply Please complete the applicati