At a Glance
- Tasks: Support students' success and wellbeing while delivering excellent customer service.
- Company: Join Kaplan International Pathways, a leader in education for international students.
- Benefits: Enjoy a competitive salary, hybrid working, and generous annual leave.
- Other info: Flexible working environment with great opportunities for career progression.
- Why this job: Make a real difference in students' lives and enhance your career in education.
- Qualifications: Strong customer service skills and a passion for supporting international students.
The predicted salary is between 26500 - 26500 £ per year.
Location: University of York International Pathway College
Working pattern: Full Time, 37.5 hours per week
Contract Type: Permanent
Number of roles: 2
Salary: £26,500 per annum
We are looking for Student Support Advisors to join our team. As a Student Support Advisor, you will play a crucial role in supporting our students' success and providing an excellent student experience and customer service. You will cover all aspects of student support and success from welcoming to the College to registering at their chosen university. The team provides support across a range of areas, including student wellbeing and support, academic and quality assurance, student progression, compliance and administration. You will support the effective delivery of these high-quality services and provide responsive and proactive support and advice to students.
This is an excellent opportunity for an excellent Customer Service Advisor who is looking to expand their skills and build their career with an industry leader.
What you'll bring to the role:
- Ability to deliver excellent customer service skills.
- Good verbal and written communication skills.
- Strong interest in working in education and in particular international students.
- Confident with IT, in particular Microsoft Excel.
- Excellent organisational skills and the ability to manage time effectively.
- Willingness to work flexibly.
- Experience of working as part of a team to achieve goals.
- Attention to detail.
- Ability to take initiative.
- A strong commitment to Equality, Diversity and Inclusion.
- A strong commitment to Safeguarding.
What we offer:
- Competitive salary.
- Hybrid/home working where possible.
- Paths for career progression.
- Comprehensive benefits package that includes:
- 28 days annual leave*
- Big discounts on Kaplan courses for you and your family.
- 24/7 confidential helpline providing counselling and other support services.
- Company pension contributions.
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels.
- Medicash Health Cash Plan.
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
Student Success & Wellbeing Advisor — Hybrid employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
