At a Glance
- Tasks: Lead a team to resolve customer complaints with empathy and fairness.
- Company: M&G Life, dedicated to protecting vulnerable customers.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment focused on compliance and customer outcomes.
- Why this job: Make a real difference in customer experiences and journey success.
- Qualifications: Experience in customer service and strong leadership skills.
The predicted salary is between 50000 - 65000 £ per year.
M&G Life is seeking a Client Resilience and Journey Success Team Leader to lead a specialists team focused on timely, fair and empathetic complaint resolutions. The role works across voice, secure messaging and webchat, collaborating with internal and outsourced partners to protect vulnerable customers and uphold regulatory expectations.
The role emphasizes coaching, use of insights to improve customer journeys, and delivering resilient, compliant customer outcomes across life products.
Customer Resilience & Journey Leader - Flexible Working in Stirling employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
