Field Service Engineer in Southampton

Overview

This is a field-based role within the UK.

As a Field Service Engineer, you will provide expert repair and maintenance services to ensure the performance and longevity of various cleaning machinery.

You will diagnose, service, and repair equipment, ensuring service and repairs are completed within agreed Service Level Agreements to achieve customer satisfaction.

Responsibilities

• Provide quality support to customers through courteous and knowledgeable communication.
• Attend to all scheduled jobs and complete repairs within the contracted service level agreement.
• Attend follow-up calls in a timely manner to complete repairs where additional parts have been ordered.
• Attend and complete scheduled planned maintenance services as instructed.
• Attend and complete all scheduled Portable Appliance Test (PA Test) calls on time.
• Maintain and uphold the highest standard of service and repair for machinery.
• Ensure all Health and Safety rules and procedures are adhered to at all times.
• Follow all technician procedures issued and ensure they are fully understood.
• Update all jobs in real time on the central database system, SERVICESMARTPro (SSP), and follow procedures to ensure correct data is captured.
• Provide accurate and detailed reports after each site visit to maintain asset data integrity across customer sites and systems.
• Order parts via the system to complete breakdown calls.
• Book parts in/out to ensure van stock re-ordering levels are adhered to and parts are correctly replenished.
• Help develop more efficient systems of work and adopt resulting improvements.
• Regularly review vehicle conditions and maintain a tidy vehicle to promote the brand quality.
• Attend company service and business review meetings.

Qualifications

• Bachelor's degree or equivalent certification in mechanical engineering, electrical engineering, or a related field preferred.
• Relevant certifications or training in industrial equipment repair and maintenance (e. g., Certified Industrial Maintenance Mechanic, Certified Maintenance & Reliability Professional) is advantageous.
• Full UK manual driving licence essential.
• Proficiency in diagnosing, servicing, and repairing industrial cleaning equipment such as vacuum cleaners, pressure washers, scrubbers, and sweepers.
• Strong mechanical aptitude with an understanding of mechanical, hydraulic, pneumatic, and electrical systems.
• Ability to interpret technical manuals, schematics, and diagrams to troubleshoot equipment malfunctions and implement repair solutions.
• Excellent problem-solving skills with the ability to identify root causes and develop practical resolutions.
• Strong communication skills, both verbal and written, to interact effectively with customers, colleagues, and stakeholders.
• Attention to detail and accuracy in documenting service activities, including repair procedures, parts used, and customer interactions.
• Proficiency with tools and equipment used in repair and maintenance, including diagnostic instruments, hand tools, and power tools.
• Familiarity with safety protocols and regulatory requirements for industrial equipment servicing and maintenance.
• Customer-focused mindset with a commitment to delivering high-quality service and exceeding customer expectations.
• Previous experience in servicing and repairing industrial cleaning equipment is highly desirable.
• Experience in a field service engineering role, preferably in an industrial or manufacturing environment.
• Proven track record of diagnosing and resolving equipment malfunctions in a timely manner.
• Experience with preventive maintenance practices and maintenance scheduling to ensure equipment reliability and longevity.
• Familiarity with inventory management systems and processes for tracking spare parts and consumables.
• Experience providing technical support and training to customers or colleagues on equipment operation and maintenance procedures.
• Strong physical condition with the ability to perform manual handling duties, such as lifting heavy industrial battery packs.
• Proficient IT skills, including experience operating tablet devices.
• Comprehensive experience with internal combustion engines, including petrol, diesel, and LPG variants.

Benefits

• Competitive salary
• Private healthcare
• 21 days annual leave plus bank holidays
• Enhanced workplace pension scheme
• Access to discount and wellbeing portal
• Life assurance which is 2x annual salary
• Bonus payment of £100 following 5 years' service, then £25 for each subsequent year (e. g., £125 after 6 years)
• Holiday buy-back scheme
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