At a Glance
- Tasks: Assist in selling tickets and providing top-notch customer service at St Mary's Stadium.
- Company: Join the vibrant team at Southampton Football Club.
- Benefits: Enjoy flexible hours, competitive pay, and discounts at club facilities.
- Other info: Perfect for local students and those seeking part-time work.
- Why this job: Be the friendly face of the club and connect with passionate supporters.
- Qualifications: Customer service experience and good IT skills are essential.
The predicted salary is between 12 - 15 £ per hour.
Be part of our journey...
Criminal Record Check: DBS Basic
What is the role?
We are looking for Casual Ticket Office Assistants who are presentable, reliable and have a passion for delivering exceptional service to our customers.
The Ticket Office can serve a large number of supporters every day, including weekends.
It will involve providing excellent customer service both face to face and over the telephone, as well as dealing with customer queries and enquires in a friendly and professional manner.
What will you be doing?
The main duties of the role will be to sell Match Day and Season tickets through our ticketing system, and answer supporters queries, including occasional outbound calls to supporters.
You will be a face and voice of the Club at the Ticket window and over the phone and will be tasked with giving our supporters the best level of service.
We are looking for local candidates who have availability to work shifts during the operational working hours of the Ticket Office. (Monday to Friday, 9am to 4pm) and weekend shifts where required, along with match days.
Quantity of shifts allocated per week will fluctuate throughout the season due to demands.
Is this you?
You are enthusiastic and professional with excellent customer service skills.
You are organised, have good IT skills, an active team player and previous experience of handling cash.
You're eager to learn and to develop yourself and will take pride in being a good representation of the football club.
Basically, you're a positive people person with previous experience in a similar role.
This role is ideal for people from the local area including students, graduates and people looking for part time work.
Essential Experience
- Excellent Customer service skills and relevant experience
- Experience with transaction handling
Essential Skills
- Good IT Skills - Microsoft Office basics are essential.
- Excellent Customer service skills and relevant experience.
- Excellent numeracy skills and a keen eye for detail.
- Good interpersonal skills - must be a consistent team performer.
- Trustworthy, reliable and highly focused.
- Excellent organisational qualities.
- Able to work on own initiative.
- Excellent telephone manner.
- Willingness to learn.
How this benefits you...
- Competitive hourly rate
- Flexible hours
- Learning & development opportunities
- Collaborative & inclusive working culture.
- Discounts in Level1, The Dell and the Retail Shop
The closing date for this role is 12 August 2026.
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and we expect everyone to share this commitment.
You will be required to adhere to all relevant policies and uphold the Club's commitment to safeguarding children, young people and adults at risk and to ensure that Southampton Football Club is free from discrimination and harassment.
The post holder will demonstrate a strong commitment to equality, diversity, and inclusion, supporting the organisation's strategic aims to remove barriers and address inequality.
You will play an active role in promoting an inclusive, discrimination-free environment that ensures fair access to opportunities and resources.
This includes fostering a culture of dignity, respect, and belonging where everyone is empowered to contribute, perform, and reach their full potential.
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Casual Ticket Office Assistant in Southampton employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Ticket Office Assistant in Southampton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like PVH (Tommy Hilfiger/Calvin Klein) and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at PVH (Tommy Hilfiger/Calvin Klein) and let us see your personality shine through!
We think you need these skills to ace Casual Ticket Office Assistant in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and PVH (Tommy Hilfiger/Calvin Klein).
Get Familiar with Our Brand:Before applying, take some time to learn about PVH (Tommy Hilfiger/Calvin Klein) and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress PVH (Tommy Hilfiger/Calvin Klein).
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which PVH (Tommy Hilfiger/Calvin Klein) will surely appreciate.
