At a Glance
- Tasks: Lead functional workshops and design scalable ServiceNow solutions for clients.
- Company: Join Infosys, a global leader in digital services and consulting.
- Benefits: Competitive salary, diverse work culture, and opportunities for continuous learning.
- Other info: Dynamic environment with opportunities for mentorship and career growth.
- Why this job: Make a real impact by transforming businesses through innovative technology solutions.
- Qualifications: Experience in ServiceNow ITSM, strong analytical skills, and excellent communication.
The predicted salary is between 51750 - 63250 £ per year.
- Role - Service Now Functional Consultant
- Technology - Service Now
- Location - United kingdom, Warwick
- Key Skills
- Technical : Service Now ITSM, ITIL, process design, functional consulting, requirements analysis, solution design, CMDB, service catalogue, workflow design, user stories, acceptance criteria, UAT, Agile delivery, reporting and stakeholder management.
- Soft
Skill: Strong understanding of ITIL processes, ITSM operating models and Service Now platform capabilities.
Strong analytical, problem-solving and solution design skills.
Excellent stakeholder management, facilitation, verbal communication and written communication skills.
Key Responsibilities
- Lead functional discovery, process design and requirement validation workshops with business stakeholders, product owners and delivery teams.
- Translate business requirements into scalable Service Now functional designs aligned with ITIL, ITSM best practices and platform out-of-the-box capabilities.
- Define and govern future-state processes, workflows, service catalogue structures, approval models, SLAs and user experience flows.
- Provide functional direction on process design, solution options, requirement prioritiation and Service Now capability fitment.
- Review and approve functional specifications, user stories, acceptance criteria, process flows and solution design documentation.
- Act as the functional liaison between business stakeholders, architects, developers, testers and project delivery teams to ensure requirements are clearly understood and implemented.
- Support backlog refinement, sprint planning, solution walkthroughs, demos, UAT planning, defect triage and business validation activities.
- Support business readiness, training, change adoption, go-live transition, hypercare and continuous improvement activities.
- Guide and mentor business analysts and functional team members, providing day-to-day direction and quality assurance across deliverables.
- Build trusted relationships with senior stakeholders and communicate complex functional concepts clearly to both technical and non-technical audiences.
About Us
Infosys is a global leader in next-generation digital services and consulting.
We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.
We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.
Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
All aspects of the hiring process and employment at Infosys are based on merit, competence and performance.
We are committed to embracing diversity and creating an inclusive environment for all employees.
- Infosys is proud to be an equal opportunity employer
- #J-18808-Ljbffr
ServiceNow Functional Consultant - Warwick employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Functional Consultant - Warwick
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what PVH (Tommy Hilfiger/Calvin Klein) values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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✨Direct Apply to PVH (Tommy Hilfiger/Calvin Klein)
Let's not forget to apply directly through the PVH (Tommy Hilfiger/Calvin Klein) website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Functional Consultant - Warwick
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at PVH (Tommy Hilfiger/Calvin Klein).
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at PVH (Tommy Hilfiger/Calvin Klein). Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
