At a Glance
- Tasks: Lead a team to design innovative financial services and enhance customer experiences.
- Company: Join a forward-thinking organisation committed to diversity and inclusion.
- Benefits: Enjoy a competitive salary, generous pension, performance bonuses, and flexible working options.
- Other info: Embrace a dynamic work environment that values creativity and collaboration.
- Why this job: Make a real impact in the financial sector while developing your leadership skills.
- Qualifications: 7-9 years of experience in design, with strong leadership and communication skills.
End Date: Friday 14 August 2026
Salary Range: £78,098 - £91,880
We support flexible working - click here for more information on flexible working options.
Flexible Working Options: Hybrid Working, Job Share
LOCATION: Edinburgh
SALARY: £78,098 - £91,880
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.
About this opportunity:
We're looking for a dynamic experience designer to lead one of our experience design teams in Edinburgh. You'll be responsible for the design of our new financial advice service - Lloyds Wealth from the start, working across the entire service journey, crafting quality experiences for customers, financial advisors and colleagues.
As a Service Design Lead, you'll set up and build a team of designers and researchers from unique backgrounds. You and your team will partner closely within a cross-functional team of product owners, customer journey managers, brands and marketing managers, legal and compliance experts, and engineers to prioritise, shape, test and ship experience.
You're a people leader and a subject matter expert in design thinking methods, using evidence-based design to influence collaborators and deliver outcomes for customers and the business. You'll also enjoy getting into the work - contributing to all aspects of service and digital product design - from needs definition, journey mapping, blueprinting and storytelling to working in Figma to deliver quality interfaces.
You'll love your craft and enjoy developing others. Whether that's advocating for Experience Design with others, defining new ways of working together more effectively or helping evolve the design craft.
As a Service Design Lead, it's your role to:
- Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and deliver epics and features.
- Lead a design squad owning relationships with Senior and Lab Product owners.
- Provide thought leadership with respect to the Experience Design crafts.
- Facilitate workshops and discussions with internal customers, ensuring the business context, needs and risks are properly understood, and that key decisions are well informed.
- Communicate with colleagues and internal customers to manage expectations and incorporate multiple perspectives when defining solutions.
- Research and document current-state services and experiences and communicate future-state of services.
- Lead others to make good design decisions, bringing the user perspective to the forefront and challenging the validity of constraints.
- Take ownership for your own and others' development and help them to succeed through coaching and mentoring.
- Collaborate closely with other designers, product owners, and engineers.
What you'll have:
- Ideally, at least 7-9 years of relevant experience design experience as an individual contributor/lead designer.
- Approximately 2-3 years or more experience as a people leader, with responsibilities in hiring, people development, performance management and design management.
- A portfolio of work that evidences skilful application of design methods and procedures that led to experience and behaviour changes that delivered outcomes for business and customers.
- Experience in the financial sector, understanding the ethics, inclusion, risks, policies, control and compliance requirements when designing services.
- A passion and interest for designing financial services and user experiences.
You’ll ideally have:
- An innovative approach to problem solving, and the skill to bring others on the journey with them and encourage their input.
- Exceptional communication skills and prowess in effectively communicating ideas, issues, and implications to senior, technical and non-technical audiences.
- A strong practice of service design and digital product design - grounded in data and research.
- Experience designing wealth advisory services will be ideal.
About working for us:
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.
We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
Service Design Lead (12 Month FTC/Secondment) employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Design Lead (12 Month FTC/Secondment)
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at PVH (Tommy Hilfiger/Calvin Klein) for a Service Design Lead (12 Month FTC/Secondment), make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like PVH (Tommy Hilfiger/Calvin Klein) before they go live!
We think you need these skills to ace Service Design Lead (12 Month FTC/Secondment)
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Service Design Lead (12 Month FTC/Secondment) at PVH (Tommy Hilfiger/Calvin Klein), make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work PVH (Tommy Hilfiger/Calvin Klein) does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to PVH (Tommy Hilfiger/Calvin Klein). Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at PVH (Tommy Hilfiger/Calvin Klein).
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with PVH (Tommy Hilfiger/Calvin Klein), be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. PVH (Tommy Hilfiger/Calvin Klein) might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at PVH (Tommy Hilfiger/Calvin Klein)!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what PVH (Tommy Hilfiger/Calvin Klein) is looking for.
