At a Glance
- Tasks: Coordinate service contracts and support various departments in a dynamic environment.
- Company: Join a forward-thinking company based in Marlow with a supportive culture.
- Benefits: Enjoy 25 days leave, health insurance, and a pension scheme.
- Other info: Experience a vibrant workplace with opportunities for personal development.
- Why this job: Be part of a team that values your contributions and offers career growth.
- Qualifications: Strong organisational skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Service Coordinator to join our team on a permanent basis in Marlow.
The role will ensure all service contracts are up to date, aligned with company agreements, and provide support to other departments as needed.
Responsibilities
- Service contract renewals and Software Support Agreements (plus SSAs for Ireland) while analysing the profitability of the contracts
- Working with the Sales and Project Managers to calculate increases
- Determining any additions or reductions to the systems in the previous 12‑18 months
- Sourcing quotes for Third‑Party Agreements, Software Support and Subscriptions
- Preparing proposals for the new agreements
- Invoicing the maintenance agreements
- Updating the invoicing schedule and resolving any invoice queries / raising credit notes
- Ordering Third‑Party Services sold as part of the maintenance agreements
- Ordering Software Support and Subscriptions
- Reporting invoicing figures
- Monthly maintenance forecast (for UK, Ireland & BV)
- Adding contracts to and maintaining details on the inter‑company system
- Won & lost report (for UK, Ireland & BV)
- Logging maintenance orders on the Order Log for my quotes and those prepared by the Sales Team
- Calculating increases to call‑out rates when appropriate
- Checking the input of the service invoices onto Greentree and circulating to the Team for corrections
- Approving supplier invoices
- Producing analysis of the monthly invoicing
- Raising POs, dispatching the equipment to suppliers for calibration and maintaining the calibration records
- SAP – project development and preparation for transferring services across
- Assisting the Admin Team with general queries
Benefits
- 25 days annual leave + local bank holidays
- Company pension scheme
- 2 private health insurances
- Optional annual private wellbeing and health screening appointment fully funded by Evolution
- Employee assistance programme offering 24/7 access to free health and wellbeing support
- Life Assurance from day 1 (4x salary)
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Service Coordinator employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PVH (Tommy Hilfiger/Calvin Klein). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PVH (Tommy Hilfiger/Calvin Klein) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PVH (Tommy Hilfiger/Calvin Klein):Your cover letter is your chance to shine! Tell us why you want to work at PVH (Tommy Hilfiger/Calvin Klein) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PVH (Tommy Hilfiger/Calvin Klein)!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
