At a Glance
- Tasks: Resolve complex client complaints and ensure a top-notch experience.
- Company: Join Mattioli Woods, a leader in financial services with a client-first approach.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Mentorship opportunities and a supportive team environment.
- Why this job: Be the voice for clients and make a real difference in their experience.
- Qualifications: Experience in client relations and knowledge of financial regulations.
Mattioli Woods is seeking a Client Experience Partner to resolve complex complaints within a financial services context. You will be the go-to expert for root-cause analysis, ensuring clients feel heard, supported, and fairly treated across the Group.
You’ll own end-to-end cases, guide colleagues on DISP and FCA rules, mentor junior team members, and work with Directors to embed a client-first culture while balancing risk and regulatory requirements.
Senior Client Experience Advocate Hybrid Complex Complaints employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
