Senior Account Manager II, GFO

Responsibilities

• Builds trusted client relationships through engagement, effective communication, and consistent delivery.

Explains how the products integrate and provides a cohesive service to the client.

Understands the division of responsibilities between the various teams to simplify the engagement process for the client.

• Serves as the central client touchpoint to explain and assist clients in understanding NT products and technology.

Provides clients with an escalation channel to address issues or queries.

Partners with internal teams and management to coordinate resolutions, education, and training as needed.

• Monitors, manages, and resolves daily activity related to transaction processing, asset servicing, account or system setup, reporting accuracy/delivery or other processes agreed upon with allocated clients.
• Works with relationship, sales and product managers to identify additional business opportunities or client service improvements.

Prepares for client meetings and annual reviews, collating key metrics and service updates.

Assists junior account managers and provides training/mentorship as needed.

• Communicates changes in technology, product or regulatory matters to clients and ensures their understanding, acceptance, or acknowledgement.
• Creates and maintains documented procedures for assigned client relationships. Adheres to internal standards of documentation management and execution.
• Minimum Experience
• Minimum 5 years of experience in similar financial roles or firms.
• Experience working with institutional fund structured clients taking Depository and associated products, preferably from Luxembourg or equivalent regulated regimes.

Education

• University qualification or relative training or qualification evidencing a continuing desire to develop career skills or knowledge.
• Competencies and Skills
• Excellent communication and written skills, tailoring messages to the audience and explaining complex topics in a clear, concise fashion.
• Independently driven, setting high expectations for service and development.
• Experienced in the use of MS Office tools and bank platforms, to manipulate data to enable correct messaging and analysis.
• Detailed understanding and experience of custody products, financial asset types and wealth management capabilities.
• Excellent organizational and time management skills to coordinate between multiple teams and deadlines in different locations and time zones.
• Ability to anticipate and adapt to issues, creating solutions and obtaining delivery through escalation when necessary. Owning stakeholder communication and engagement.
• Takes responsibility for issues and is resilient in the pursuit of solutions.
• Excellent attention to detail and accuracy in adhering to firm procedures.
• Travel

May be required to travel to occasional client meetings (including international travel).

Work Authorization

Applicants must have the right to work in the United Kingdom at the time of application and for the duration of employment.

Northern Trust is unable to provide visa sponsorship for this role, including Skilled Worker visas, Global Business Mobility routes, Graduate visas, Youth Mobility Scheme, High Potential Individual visas, Scale-up Worker visas, Temporary Worker visas, and other employer-sponsored visa categories.

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