At a Glance
- Tasks: Lead client relationships and ensure exceptional service delivery across accounts.
- Company: Join a fast-growing, award-winning experience partner with a people-first culture.
- Benefits: Flexible working, competitive salary, and a vibrant office environment.
- Other info: Dynamic team atmosphere with opportunities for personal and professional growth.
- Why this job: Make a real impact by creating memorable experiences for top global brands.
- Qualifications: Strong relationship management skills and commercial awareness required.
The predicted salary is between 40000 - 50000 £ per year.
Founded in 2013, we're an independently owned experience partner delivering world-class events and experiences for some of the biggest brands across the globe. We partner with forward-thinking, ambitious clients to create impact - whether for a product roadshow, a reimagined B2B conference, a global car launch, or a major industry exhibition. Our ambition is simple: to create human-first experiences that build communities, fuel innovation, spark collaboration, and unlock new opportunities for our clients.
Our approach has earned us places on both The Sunday Times 100 Fastest Growing Company List and the Business Leader Growth 500 list in 2025, and on the FEBE Growth 100 List in 2026. We're also proud to be recognised as a Sunday Times and Campaign "Best Place to Work". These accolades reflect something we nurture; building success without compromising on people, purpose or standards.
Sleek is defined by a people-before-profit mindset. We celebrate individuality, set high standards and believe purposeful leadership and exceptional work go hand in hand. Everyone here is self-motivated, curious and committed to growing, regardless of seniority. We value people who take ownership, solve problems willingly, act on feedback, and are comfortable operating in a fast-moving, high-standards environment.
Based in Wimbledon, our HQ is a bright, modern and collaborative space where people genuinely enjoy spending time sharing ideas, playlists, lunch breaks and visits from the office dogs. Being proudly Office By Design, we work from our HQ three days a week with two work-from-home days, plus flexible core hours. This pattern is central to how we work. We know we learn and perform better when we're together - after all, our business is about bringing people together. Our structure has been consciously designed to enable growth and invest heavily in team development. You'll find Sleek a welcoming place for everyone, from those starting their careers to experienced specialists. We're committed to creating a community where you can do your best work and realise your potential. We also expect and welcome candidates from all backgrounds and are here to make reasonable adjustments throughout the interview process wherever needed.
THE ROLE
Reports to: Client Experience Director
Department: Growth / Client Experience
The Senior Account Manager plays a pivotal role in delivering an exceptional client experience across assigned accounts, supporting the Client Experience Director in driving client satisfaction, retention, and growth. Acting as the day-to-day strategic lead for clients, you will build strong relationships, identify opportunities for account development, and ensure projects are delivered successfully against agreed objectives. This role combines commercial awareness, relationship management, and operational oversight. Working closely with delivery teams, central services, and growth colleagues, you will ensure client expectations are exceeded, projects run smoothly, and commercial opportunities are maximised. You will be a trusted client partner, maintaining a strong understanding of client objectives and ensuring the Sleek experience consistently reflects our reputation for creative excellence and outstanding service.
RESPONSIBILITIES
- Act as the day-to-day client lead across assigned accounts, building strong and trusted relationships.
- Develop a deep understanding of each client's business, objectives, challenges and success measures.
- Maintain regular communication with clients, ensuring expectations are managed and opportunities identified.
- Support the Client Experience Director in maintaining senior stakeholder relationships.
- Ensure client feedback is captured, shared and actioned to continually improve performance and experience.
- Escalate client issues and risks appropriately, providing solutions and recommendations where required.
- Support the development and implementation of account plans aligned to client objectives and commercial targets.
- Identify opportunities for organic growth, cross-selling and repeat business within existing accounts.
- Contribute to strategic account planning, facilitate regular client meetings and coordinate project debriefs, ensuring actions, learnings and growth opportunities are captured and implemented.
- Support RFI and proposal development, working with internal stakeholders to create compelling responses.
- Assist in onboarding new clients, ensuring a smooth transition into delivery teams and agreed ways of working.
- Manage account budgets, forecasts and revenue tracking for assigned clients.
- Support the Client Experience Director in monitoring account profitability and commercial performance.
- Ensure project scopes, estimates and commercial agreements are adhered to.
Senior Account Manager employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PVH (Tommy Hilfiger/Calvin Klein). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PVH (Tommy Hilfiger/Calvin Klein) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PVH (Tommy Hilfiger/Calvin Klein):Your cover letter is your chance to shine! Tell us why you want to work at PVH (Tommy Hilfiger/Calvin Klein) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PVH (Tommy Hilfiger/Calvin Klein)!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
