At a Glance
- Tasks: Provide face-to-face support to customers and handle everyday banking tasks.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Enjoy a competitive salary, generous pension, and private medical benefits.
- Other info: Flexible working options and excellent career progression opportunities await you.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: 12 months of customer service experience and a passion for helping others.
The predicted salary is between 27100 - 28000 £ per year.
Job Summary
A part‑time branch‑based opportunity working 28 hours per week across the Lloyds and Halifax branches in Scunthorpe and Grimsby.
Working Pattern
28 hours per week, 5 days including three out of four Saturdays.
The schedule is communicated four weeks in advance and may be adjusted to meet customer demand with prior agreement.
- End Date
- Friday 24 July 2026
- Salary
£20,960, increasing to £21,560 after six months.
Responsibilities
- Provide face‑to‑face support to customers in branches.
- Handle everyday banking tasks and support customers during important moments such as bereavement, fraud concerns, vulnerable situations and digital banking confidence.
- Promote and support digital services, encouraging customers to use online and mobile banking independently.
- Identify opportunities to connect customers with suitable products and services.
- Remain calm under pressure, adaptable and empathetic during all interactions.
Qualifications
- Minimum of 12 months customer service experience.
- People oriented, honest, genuine and caring about helping people with their finances.
- Ability to build relationships quickly and deliver a fantastic customer experience.
- Empathy, integrity and a commitment to resolving queries with care.
- Team player who collaborates closely with colleagues to meet customer needs.
- Career Progression
Upon completing a minimum of 12 months in a customer service role, you can progress across the Group into specialist areas such as Digital, Operations, Fraud, Financial Planning or leadership roles.
Benefits
- Generous pension contribution of up to 15%
- Annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Discounted shopping and other lifestyle‑adapted benefits
- 22 days holiday (increases over time) with bank holidays on top, pro‑rated for part time roles
- Well‑being initiatives and generous parental leave policies
- Annual salary review on 1 April
- Full uniform provided
- Equality, Diversity and Inclusion
We are committed to a diverse, equitable and inclusive environment where everyone can thrive, learn and develop.
We are disability confident and offer reasonable adjustments throughout the recruitment process.
Flexible Working
We support flexible working and can discuss options to suit your needs.
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Lloyds Banking Group Customer Support - Scunthorpe employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
