At a Glance
- Tasks: Engage with customers, manage cases, and collaborate with sales teams to enhance service.
- Company: Dynamic company in Manchester offering a supportive and inclusive work environment.
- Benefits: Flexible hybrid working, career coaching, and a family-friendly culture.
- Other info: Embrace a culture that values diversity and innovation.
- Why this job: Join a diverse team and make a real difference in customer service.
- Qualifications: Fluent English and 3 years of administrative experience required.
The predicted salary is between 30000 - 40000 £ per year.
Service Support Specialist – Manchester, UK
We are looking for a dedicated Service Support Specialist to join our team in the Salford Quays office in Manchester, with the possibility to work remotely up to two days per week.
Responsibilities
- Proactively interact with customers over the phone or via email to identify needs and determine appropriate action or escalation.
- Manage our bespoke Case Management System.
- Create work orders, offers, and contracts for repairs and maintenance in Service Max.
- Investigate service finance queries, create credit notes and re‑invoicing.
- Collaborate with Service Sales Representatives and Sales teams to improve processes and engage in department Key Performance Indicators (KPIs) through visual management and countermeasures.
Qualifications
- Fluent or native level in English.
- Minimum 3years progressive administrative experience in a business‑to‑business environment.
- Proficient use of PC and Microsoft Office suite.
- Experience working with various administrative systems.
Benefits
- Hybrid – Flexible working hours with a 37.5‑hour week.
- Career coaching and development opportunities.
- Family‑friendly organisation that values diversity.
- Equality, Diversity & Inclusion
We encourage people from all backgrounds to apply. We value diversity of experience and talent in fostering innovation.
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Service Support Specialist in Salford employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
