At a Glance
- Tasks: Provide first-line CRM support and resolve user queries efficiently.
- Company: Join the University of Salford's dynamic Customer Contact Technologies team.
- Benefits: Enjoy a competitive salary, 32 days leave, and flexible working options.
- Other info: Be part of a diverse community that values your unique background.
- Why this job: Make a real impact on student experiences while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking a dedicated CRM Support Assistant to join our dynamic team at the University of Salford. In this role, you will play a crucial part in our CRM Project department, offering timely and effective support to our diverse community. Your primary focus will be on triaging cases and providing first-line assistance, ensuring a seamless experience for all users.
Key Responsibilities
- Act as first-line CRM support - receive, document and triage CRM-related queries from users via email, phone, Teams and other channels.
- Manage and resolve support requests - make an initial attempt to resolve incidents, follow CRM case management processes, and ensure requests progress efficiently.
- Work with colleagues on complex issues - work with CRM Configurators when specialist input is needed.
- Support CRM development and improvement - assist with administrative tasks, workshop notes, knowledge base development, and support for new and existing functionality.
- Work collaboratively and maintain service quality - support colleagues, engage with stakeholders, promote excellent customer service, and contribute to student-focused, inclusive and value-for-money service delivery.
About the Department
The Customer Contact Technologies team is part of the Student Experience and Support directorate, supporting the University's commitment to delivering excellent services for applicants, students and staff. The team enables colleagues across the student lifecycle to make effective use of CRM and other customer contact technologies, helping to improve communication, streamline processes and enhance the overall student experience. Working closely with teams across recruitment, admissions, student support, registry and Digital Information Technology, the team helps translate operational needs into practical technology solutions that support better services for students and applicants.
What’s in it for you?
- Competitive salary and excellent pension scheme.
- An impressive 32 days leave plus bank holidays, additional time off at Christmas and the opportunity to buy even more.
- Flexible working - we support a culture of flexible and agile working to help you find the right balance.
- Our community - there's a real sense of belonging here at Salford. We value diversity in backgrounds and experiences.
- The Perks - MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts.
- Wellbeing support - our people have access to support for mental and physical health, including Employee Assistance Programme, counselling, and access to sports and fitness facilities with discounted gym memberships.
CRM Support Assistant in Salford employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CRM Support Assistant in Salford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PVH (Tommy Hilfiger/Calvin Klein). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PVH (Tommy Hilfiger/Calvin Klein) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CRM Support Assistant in Salford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PVH (Tommy Hilfiger/Calvin Klein):Your cover letter is your chance to shine! Tell us why you want to work at PVH (Tommy Hilfiger/Calvin Klein) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PVH (Tommy Hilfiger/Calvin Klein)!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
