At a Glance
- Tasks: Lead membership growth and enhance member engagement at our vibrant club.
- Company: Join Everlast Gyms, part of the ambitious Frasers Group.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Flexible hours and opportunities for personal and professional growth.
- Why this job: Make a real impact on member experiences and club success.
- Qualifications: Experience in sales or customer-focused roles with strong leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
The Role
As Sales & Retention Manager, you\'ll take ownership of membership growth, member engagement and commercial performance across the club.
Working closely with the General Manager and wider leadership team, you\'ll develop strategies that improve member acquisition, retention and overall club profitability.
- Lead Sales Performance
- Champion and deliver the FUNDAMENTALS sales process across the club
- Coach and develop colleagues to maximise sales performance and conversion
- Drive membership sales through effective lead management and member engagement
- Monitor performance against KPIs and implement action plans to achieve targets
- Deliver regular sales updates and performance presentations to the leadership team
- Drive revenue across memberships, fitness products and secondary spend
- Drive Member Retention
- Create initiatives that improve member engagement and retention
- Analyse retention trends and member behaviour to identify opportunities for growth
- Ensure every member receives an outstanding experience throughout their fitness journey
- Support delivery of member-focused campaigns, events and national initiatives
- Build a culture that prioritises member satisfaction and loyalty
- Grow the Business
- Develop and execute creative lead-generation activity both inside and outside the club
- Build relationships with local businesses, community groups and organisations through #We Move Businesses
- Support local marketing initiatives that drive awareness and membership growth
- Identify new opportunities to increase club performance and market presence
- Lead and Develop Others
- Deliver coaching, mentoring and constructive feedback to colleagues
- Promote a positive, high-performance culture within the club
- Lead by example through exceptional service standards and professionalism
- Support recruitment, onboarding and development of future talent
- Support Club Operations
- Work closely with the General Manager to support day-to-day operations
- Assist with Health & Safety, compliance, facilities and maintenance processes
- Ensure company standards of cleanliness, presentation and service are consistently maintained
- Support the successful delivery of company initiatives and operational priorities
- What We\'re Looking For
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Essential
- Experience in sales, membership, retail, hospitality or customer-focused leadership roles
- Proven ability to influence performance and achieve commercial targets
- Strong leadership and coaching skills
- Excellent communication and relationship-building abilities
- Commercial mindset and confidence working with KPIs and performance data
- Passion for delivering exceptional customer experiences
- Positive, resilient and solutions-focused approach
- Flexible to work evenings, weekends and Bank Holidays when required
Desirable
- Experience within a fitness, leisure or membership-based business
- Knowledge of lead generation, sales conversion and retention strategies
- Experience developing business partnerships and community engagement initiatives
- Understanding of membership sales and customer lifecycle management
Everlast Gyms is part of Frasers Group, one of the UK\'s most ambitious retail and fitness businesses.
We\'re committed to investing in our people, our clubs and our fitness offering, creating exciting opportunities for ambitious individuals who want to build rewarding careers within a growing brand.
To succeed with us, you\'ll embody our principles: Think Without Limits, Challenge convention, identify opportunities and drive continuous improvement.
Own It and Back Yourself, Take responsibility, deliver results and lead with confidence.
Be Relevant, Create meaningful experiences for our members, colleagues and communities.
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Sales and Retention Manager employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Retention Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales and Retention Manager at PVH (Tommy Hilfiger/Calvin Klein), presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including PVH (Tommy Hilfiger/Calvin Klein). Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales and Retention Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales and Retention Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for PVH (Tommy Hilfiger/Calvin Klein):When writing your cover letter, make sure to tailor your message specifically for PVH (Tommy Hilfiger/Calvin Klein). Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show PVH (Tommy Hilfiger/Calvin Klein) that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show PVH (Tommy Hilfiger/Calvin Klein) that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with PVH (Tommy Hilfiger/Calvin Klein)’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
