At a Glance
- Tasks: Create amazing member experiences while driving sales and retention in a vibrant gym environment.
- Company: Join Everlast Gyms, part of the ambitious Frasers Group, focused on fitness and personal growth.
- Benefits: Competitive pay, career development opportunities, and a fun, energetic workplace.
- Other info: Flexible hours, including weekends, with a supportive team culture.
- Why this job: Make a real impact in people's fitness journeys while building your career in sales.
- Qualifications: Passion for fitness, strong communication skills, and a target-driven mindset.
The predicted salary is between 20000 - 25000 £ per year.
The Role
As a Sales Host, you'll be responsible for creating outstanding member experiences while driving membership growth and retention within the club.
You'll act as a brand ambassador, supporting the club's commercial goals while delivering exceptional service to every member, guest and prospect.
- Membership Sales & Retention
- Deliver exceptional experiences that convert prospects into members
- Drive membership sales, renewals, upgrades and secondary spend opportunities
- Conduct tailored club tours based on individual fitness goals and needs
- Use effective questioning, rapport building and objection handling techniques
- Follow up enquiries and leads to maximise membership conversion
- Build strong relationships with members to improve retention and engagement
- Support the delivery of club sales and retention targets
- Customer Experience
- Provide a friendly, professional and welcoming environment for all members and guests
- Handle member queries and concerns efficiently and professionally
- Promote the products, services and fitness solutions available within the club
- Actively support club initiatives, events and member engagement activities
- Represent the Everlast Gyms brand with energy and professionalism
- Operational Excellence
- Support the day-to-day operation of the club
- Act as a key holder when required
- Maintain high standards of cleanliness, presentation and safety
- Support gym floor standards and member-facing areas
- Assist with gym resets and operational tasks where required
- Utilise membership and CRM systems effectively to manage enquiries and member information
- Team Contribution
- Work collaboratively with the wider club team to achieve business goals
- Support national campaigns, challenges and initiatives
- Contribute to a positive and engaging club culture
- Take ownership of personal performance and development
What We're Looking For
Essential
- Passion for fitness, customer service and sales
- Strong communication and relationship-building skills
- Positive, confident and outgoing personality
- Target-driven mindset with a desire to achieve results
- Strong organisational and administration skills
- Ability to work independently and as part of a team
- Flexible approach to working hours, including weekends and Bank Holidays
Desirable
- Previous experience in sales, hospitality, retail, leisure or customer service
- Experience working toward sales or performance targets
- Knowledge of membership sales or customer retention principles
- Experience using sales, booking or membership systems
Everlast Gyms is part of Frasers Group, one of the UK's most ambitious retail and fitness businesses.
We're committed to creating exceptional fitness experiences while investing in our people, helping them develop rewarding careers within fitness, sales and club management.
Whether you're starting your career or bringing previous sales experience, this is an opportunity to develop your skills in a fast-paced, customer-focused environment where performance and progression are genuinely recognised.
To succeed with us, you'll embody our principles: Think Without Limits, Challenge yourself, embrace opportunities and continuously improve.
Own It and Back Yourself, Take responsibility, deliver results and make a positive impact every day.
Be Relevant, Create meaningful experiences for our members, colleagues and communities.
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Sales Host / Member Consultant in Rugby employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
