Tenant Liaison Officer in Rottingdean

• Overview
• Tenant Liaison Officer

Be the vital link between customers and service delivery teams.

Liberty Property Services is looking for a confident and customer-focused Tenant Liaison Officer to join our team in Birmingham.

This role supports the delivery of servicing and compliance programmes across social housing properties.

As the main point of contact for tenants, you will help ensure access is achieved, understand customer needs, and provide a first-class service throughout every interaction.

If you are an excellent communicator who enjoys working with people, solving problems, and making a genuine difference in local communities, we’d love to hear from you.

• What you’ll be doing
• Act as the key link between residents, clients, housing teams and operational staff to help ensure servicing and compliance works are completed efficiently and with minimal disruption.
• Build positive relationships with tenants, neighbours, housing officers and client representatives.
• Manage customer engagement and communication throughout the process.
• Deliver legal appointment letters and carry out legal appointment visits where required.
• Visit properties to achieve access.
• Conduct door-to-door engagement and cold-calling properties approaching compliance deadlines.
• Support vulnerable customers and ensure individual requirements are understood and communicated appropriately.
• Resolve customer concerns professionally and sensitively, helping to reduce complaints and improve satisfaction.
• Work closely with operational and scheduling teams to improve access rates and contractual performance.
• Manage client relationships and support community engagement initiatives.
• Maintain accurate customer records and update systems using handheld devices and company software.
• Attend client and site meetings when required.
• Support continuous improvement initiatives and identify opportunities to improve customer engagement and access processes.
• What we’re looking for

We are seeking an approachable and empathetic individual who can build trust with residents while maintaining a professional and proactive approach.

Essential

• Experience in a customer-facing role
• Strong customer service and communication skills
• Ability to handle challenging situations calmly and professionally
• Experience using Microsoft Office, including Outlook, Word and Excel
• Strong organisational skills and ability to manage your own workload
• Problem-solving and analytical abilities
• A caring and empathetic approach to customer needs
• Ability to work collaboratively with colleagues, clients and stakeholders
• Full UK driving licence
• Professional, trustworthy and reliable attitude

Desirable

• Experience as a Tenant Liaison Officer
• Experience within social housing, repairs, maintenance, compliance or construction environments
• NVQ Level 2 (or above) in a customer care-related discipline
• Experience working with gas servicing or compliance programmes

Why join Liberty?

• Be part of a business that genuinely puts customers first
• Play a vital role in helping keep residents safe in their homes
• Join a supportive and collaborative team environment
• Opportunity to develop your skills and progress your career
• Work for a company driven by passion, openness, respect and trust
• Make a real difference to customers and communities every day

If you’re passionate about delivering exceptional customer service and want to be part of a team that improves lives, we’d love to hear from you.

Closing Date

• 13th August 2026
• #J-18808-Ljbffr