At a Glance
- Tasks: Create unforgettable experiences for clients in the Rolex Certified Pre-Owned department.
- Company: Join Harrods, a leading luxury department store with a vibrant culture.
- Benefits: Enjoy a friendly work environment and opportunities for career growth.
- Other info: Embrace diversity and authenticity in a supportive workplace.
- Why this job: Be part of a team that makes luxury shopping extraordinary for every customer.
- Qualifications: Retail experience, preferably in luxury watches, with strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
As a Sales Associate within our Rolex Certified Pre-Owned department, you will be responsible for creating world class experiences for each and every client. Our Sales Associates put our clients at the heart of everything that they do, building deep relationships and demonstrating exceptional product and Rolex knowledge. Your sales through service approach will naturally lead to achievement of revenue targets, as well as repeat customer visits.
About the Role
Working within our Rolex Certified Pre-Owned department, you will use your knowledge and understanding of the watches market to deliver an elevated sales experience, tailoring your service approach to each client to close sales and build a loyal client base. This is a busy, active role where you'll be on your feet throughout the day, moving across the shop floor and engaging with customers. It is important that every customer interaction is personalised and memorable, setting us apart. You will take the time to understand and learn about our clients to tailor your approach.
To deliver this service, it is vital that you build comprehensive knowledge of all products within the department and wider services across the store. You will also:
- Learn, understand and follow the Rolex Service expectations to ensure a consistent experience for our clients.
- Demonstrate that every opportunity available to you to satisfy the customer has been explored during every interaction.
- Be open to feedback from your manager, peers, colleagues and customers alike and responsive in taking actions for improvement.
- Take an interest in the wider store, new initiatives and services, and build a good network so you can help your clients navigate the different products and services with ease.
This role is fully on site, working 5 out of the 7 days a week.
About You
To be successful within this role, you must have a strong retail background, ideally within Fine Watches, have an understanding of the watches market, and be able to confidently converse with our clientele. Luxury sales experience is preferred, with a focus on building long-term relationships. You will also be experienced in managing the full sales process, from the initial welcome to closing the sale and for any future follow ups. You will be dedicated and disciplined in your work, and be a leading example of excellence in your team. You will be ambitious and experienced in working towards sales targets, striving to achieve our group mission whilst continually learning and developing to achieve more. Your high standards will set you apart, taking pride in your appearance, punctuality and adherence to Harrods policies.
As well as this, you will also:
- Have great organisation and communication skills to keep the shopfloor running smoothly.
- Complete Rolex specific trainings, including that of the Rolex Advisor app.
- Be a problem solver, ask questions and listen effectively.
- Be adaptable to your audience and environment.
- Have the ability to remain calm, and measured, even when under pressure.
About Us
Harrods is one of the world's leading luxury department stores and a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
Rolex CPO Sales Associate employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Rolex CPO Sales Associate
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like PVH (Tommy Hilfiger/Calvin Klein), so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like PVH (Tommy Hilfiger/Calvin Klein)!
We think you need these skills to ace Rolex CPO Sales Associate
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at PVH (Tommy Hilfiger/Calvin Klein), customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at PVH (Tommy Hilfiger/Calvin Klein) and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show PVH (Tommy Hilfiger/Calvin Klein) that you’re ready to jump in and contribute right away!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
