Residential Facilities Manager

We are seeking a highly organised & proactive Residential Facilities Manager to work in our Facilities Management team located at our head office in London. The Residential Facilities Manager will be responsible for managing a high-end residential block portfolio located in West London consisting of 30 blocks. The Residential Facilities Manager would be responsible for overseeing the daily operations, maintenance and safety across the portfolio.

Responsibilities

• Assist in the management of all hard and soft service providers, monitoring SLAs and KPIs, and re‑tendering to ensure delivery of an efficient, quality and value for money service for our clients and the occupiers of their buildings/sites.
• Assist in the preparation and managing service charge budgets in accordance with the RICS code of practice.
• Monitor and control budget expenditure in tandem with Cluttons client accounting team.
• Support the control of all Environmental and Health and Safety, ensuring compliance across all buildings and sites with legislation, codes of practice and Cluttons policies and procedures.
• Visit and inspect buildings and sites as necessary to ensure, at a minimum, key deliverables are met.
• Assist with internal and external parties in relation to project works across the portfolio.
• Provide regular and accurate reporting to the partners/property managers, clients and Cluttons H&S director.
• Deal with ad‑hoc queries and tasks from the property management team, clients and occupiers.
• Develop and build good working relationships with residents & leaseholders to resolve issues promptly and professionally.
• Liaise with partners and the property managers regularly and update them on all current matters.
• Liaise with other departments (e.g. projects and building consultancy and fund management) as necessary.
• Instruct, manage and supervise contractors in a good and timely manner who are required to work on sites under our control.
• Provide client‑facing expertise in FM related matters and report to clients, where instructed, on all issues relating to building/site operation.
• Develop and build relationships with clients and support partners and property managers in tenders for new business.
• Identify areas for new business generation.
• Set, monitor and reconcile service charge budgets and accounts in consultation with the property managers, client accounts team and clients.
• Control and accurately code invoices to ensure prompt payment of suppliers.
• Ensure fee income to the business is maximised whilst complying with the RICS code of practice.
• Work with property managers in dealing with insurance claims.
• Act at all times in accordance with Clutton's policies and procedures, particularly those that relate to the Residential Management function along with health and safety and environmental.
• Ensure that issues and priorities identified in environmental, general health, safety and fire risk assessments are actioned / dealt with in a timely manner and that the online management system (currently RiskWise) is kept up to date.
• Ensure all contractors used on buildings and sites are competent and accredited in accordance with the company's policies and procedures.
• Actively review procedures and proof changes to improve service delivery and compliance.

Essential qualifications

• Proven experience (3+ years) in facilities or property management, preferably in a residential setting.
• IOSH qualification or demonstrated knowledge and experience of health and safety.
• Membership of IWFM or another FM/property management qualification.
• Strong IT skills.

Experience

• Experience of managing high‑end residential blocks, gardens & roadways.
• Experience in facilities management or property management role.
• Setting and management of service charge budgets.
• Experience using property management systems (TRAMPS, Filestore would be an advantage).
• Experience in the use of online environmental, health and safety management and compliance systems (e.g. RiskWise).

Benefits

• 25 days holidays increasing in line with length of service to a maximum of 30 days.
• Wellbeing hours: 2 per month where no location flexibility cannot be offered.
• Enhanced auto‑enrolment pension scheme.
• Life assurance.
• Interest free season ticket loans.
• Cycle to work scheme – discounted bicycles.
• Flu and eye care vouchers.
• Employee Assistance Programme – 24/7 health & wellbeing support.
• Help@Hand Remote GP app – quick access to medical experts.
• Platform hosting 1,000s of discounts at retailers, restaurants, supermarkets, leisure and days out venues, gyms and more.
• Family & wellbeing policy – including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more.
• Flexible benefits policy allowing you to pick and choose additional benefits.