At a Glance
- Tasks: Lead and mentor a team while troubleshooting complex trading platform issues.
- Company: Join TP ICAP, a global leader in market infrastructure and innovative solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and innovation.
- Why this job: Make a real impact in the financial markets with cutting-edge technology.
- Qualifications: Experience in production support, strong technical skills in FIX, Linux, and Windows.
The predicted salary is between 60000 - 75000 £ per year.
Group Overview
The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong.
Liquidnet is a next-generation agency execution specialist. Powered by technology that helps drive institutional alpha, our trading and liquidity network intelligently and securely connects the world's investors with the world's investments. We are committed to making trading more efficient, intelligent, and accessible.
Role Overview
Liquidnet Europe Limited is looking for a Senior Front Office Support Engineer to take a leading role within the Europe Front Office Support team. The team requires an experienced, technically strong engineer who can drive operational excellence, mentor junior team members, and take ownership of complex issues across our trading platform. You will leverage deep expertise in FIX, Linux, Windows Server, DevOps, databases, networking, and cloud technologies to ensure platform reliability and performance.
This is a hands-on leadership role involving complex troubleshooting across cross-platform market-leading technologies, driving automation and tooling improvements, and acting as the primary escalation point for critical production issues. You will lead projects, drive new feature implementations, oversee client migrations, and champion Liquidnet's migration to cloud-based technologies.
Role Responsibilities
- Act as technical lead and primary escalation point for complex application support issues, driving root-cause analysis and resolution across the trading platform.
- Lead and mentor junior engineers, fostering technical growth and ensuring knowledge transfer within the team.
- Design, implement, and maintain automation solutions to streamline workflows, reduce manual effort, and improve operational efficiency across key business processes.
- Own and drive projects including new feature implementations, client migrations, and cloud migration initiatives.
- Fulfil and oversee complex client customisation requests within algorithmic trading systems and MTF platform.
- Manage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherence.
- Perform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issues.
- Lead the 'follow the sun' support model coordination, working closely with global teams in APAC and US.
- Drive incident management practices, trend identification, and post-mortem analysis. Collaborate with development teams to influence platform improvements based on support insights.
Experience / Competences
Essential
- Hands-on production support experience within a financial institution (buy-side, sell-side, venue/platform provider).
- Deep application support experience within a Unix / Linux environment.
- Expert working knowledge of the FIX protocol, including complex debugging of FIX sessions and message flows.
- Strong experience supporting and troubleshooting Windows Server environments.
- Advanced experience in troubleshooting network problems: firewalls, routing.
Production Engineer employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
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We think you need these skills to ace Production Engineer
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