At a Glance
- Tasks: Help customers resolve payment issues and provide support with empathy and understanding.
- Company: Join a leading financial services company with a focus on inclusivity.
- Benefits: Enjoy a competitive salary, no evenings or weekends, and extensive training opportunities.
- Other info: Permanent role with excellent career growth and a commitment to equal opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Experience in collections or call centres, strong communication, and problem-solving skills.
The predicted salary is between 25155 - 25155 £ per year.
We’re looking for Collections Advisors to join our team on a permanent role at Portway House, 1 The Pavilions, Preston, PR2 2YD.
What you’ll be doing:
- Providing a first point of contact service resolution for the customer, educating customers on the alternative options available for the service being supported.
- Ensuring regulatory compliance in the case of collections activity, determining reason for customer payment delinquency and obtaining payment commitment.
- Using online systems to accurately document customer account information, adhering to data privacy legislation.
- Understanding the customers financial situation, providing options and solutions, ensuring fair outcomes, including for our vulnerable customers.
- Build rapport, empathise, and have meaningful conversations with our customers to deliver excellent customer service.
- Handle customer telephone calls (both inbound and outbound) and interactions in an efficient, effective, and professional manner.
- Responding to customers emails and providing accurate financial calculations.
- Embrace learning, coaching and development to continuously improve your skills and capability.
- Making a difference.
What We’re Looking For:
- Experience in collections and/or a call centre within financial services environment is essential.
- Understanding of OFCOM & FCA regulatory requirements.
- Excellent interpersonal and organisational skills.
- Analytical, investigatory and problem‑solving skills.
- Highly effective verbal and written communication skills, including a high standard of vocabulary and grammar.
- Ability to demonstrate empathy and ownership of customer and their financial position.
- Confident and comfortable speaking and asking questions on the telephone to gain a full understanding of our customers’ circumstances.
- Be able to make decisions considering the risk to the client and impact to the customer using guidance or advice where required.
- Show the correct empathy and understanding with our customers – there will be difficult conversations you need to take ownership of.
- Navigating around our systems and ensuring all details entered are accurate.
- Good literacy and numeracy skills, required for email correspondence and calculating finances.
- Ensuring all regulatory requirements are adhered to through training and compliance.
- A positive attitude towards change and a desire to grow to be the best you can be.
What’s in it for you:
- Salary of £25,155.
- Permanent role.
- World‑class training and endless career opportunities, supported by our market‑leading brands.
- Monday – Friday working between the hours of 8am – 6pm – no evenings or weekends.
- 22 days annual leave.
- A wide range of discounts: retail, health & wellbeing, travel and technology.
- Access to Private Medical Insurance & Health Assessment plans.
- Pension schemes, life assurance, 15 weeks fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, and more.
Equal opportunities:
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone.
Collections Agent - no evenings/weekends! in Preston employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Collections Agent - no evenings/weekends! in Preston
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like PVH (Tommy Hilfiger/Calvin Klein). Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Agent - no evenings/weekends! in Preston
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to PVH (Tommy Hilfiger/Calvin Klein).
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on PVH (Tommy Hilfiger/Calvin Klein)'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with PVH (Tommy Hilfiger/Calvin Klein).
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at PVH (Tommy Hilfiger/Calvin Klein) will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former PVH (Tommy Hilfiger/Calvin Klein) employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
