Platform Product Manager

Platform Product Manager We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love.

We’re already trusted by millions in the US and we’re quickly catching up in the UK – but how we do things here is a little different.

We’re building the bank of the future from scratch, channelling our start‑up mentality every step of the way, meaning you’ll have the opportunity to make a real impact.

Job Responsibilities Own platform product strategy and roadmap for developer experience such as observability, documentation portal and others.

Deeply understand developer needs through discovery: interviews, telemetry, support tickets, and community feedback; translate pain points into prioritized initiatives.

Define and manage product requirements for platform capabilities (APIs/SDKs, CLI tools, docs, workflows, governance guardrails) with clear success metrics.

Partner tightly with platform engineering and SRE to deliver reliable, secure, scalable platform services with strong operational posture (SLIs/SLOs, incident learnings, capacity planning).

Drive adoption and usability: reduce friction in onboarding, improve time‑to‑first‑deploy, standardise developer workflows, and improve documentation and enablement.

Balance enablement with controls: collaborate with security/risk/compliance stakeholders to embed guardrails (policy‑as‑code, secure defaults, approvals, auditability) without degrading developer velocity.

Use data to make decisions: define KPIs (activation, retention, NPS/CSAT, lead time, deployment frequency, change failure rate, MTTR), instrument the product, and run experiments.

Communicate and align stakeholders across engineering, architecture, security, and business leadership; create crisp narratives, trade‑offs, and sequencing.

Required Qualifications 7+ years in product management (or equivalent) with meaningful time in platform products, infrastructure, or developer tooling.

Strong technical background – comfortable discussing distributed systems, APIs, CI/CD, cloud/container platforms, observability, identity/access, and SDLC best practices.

Demonstrated experience building products for developers (e. g., internal platforms, SDKs, APIs, CLIs, developer portals, frameworks, runtime tooling).

Proven ability to translate technical concepts into product outcomes, aligning engineering execution to measurable customer (developer) impact.

Experience running discovery and prioritisation with multiple stakeholder groups and competing priorities; excellent judgement on trade‑offs.

Strong written and verbal communication; able to create requirements, roadmaps, and exec‑ready updates that are concise and actionable.

Preferred Qualifications Experience in building platform and technical product.

Familiarity with B2B Saa S business model.

Experience operating products in regulated environments with embedded security and audit requirements.

Background as a software engineer, SRE, solutions architect, or technical program manager prior to PM. #J-18808-Ljbffr