At a Glance
- Tasks: Schedule repairs, manage communications, and ensure efficient service delivery.
- Company: Join Mears, the UK's largest provider of repairs and maintenance services.
- Benefits: Enjoy 25 days leave, a leading pension scheme, and staff perks.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Planning experience and strong IT skills are essential.
The predicted salary is between 30000 - 38000 £ per year.
- Annual salary: up to £30,962.61
- Planner
- Full time / Permanent
Mears are the largest provider of repairs and maintenance, and regeneration services across the UK.
We are a highly responsible partner, who is committed to delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.
We are looking for an organised and proactive Planner to join our local repairs team.
You'll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard.
As the key link between residents, operatives, and colleagues, you will help deliver a customer‑focused, responsive repairs service.
Duties
- Schedule operatives and subcontractors to ensure resources are used efficiently and repairs are completed on time.
- Monitor and update repair jobs daily, including appointments, follow‑on works, and overdue tasks.
- Manage the repairs inbox, dealing with emails from tenants and the client.
- Handle damp and mould cases, speaking with tenants to assess whether their property is high‑risk, liaising with the client, and issuing any required follow‑on letters.
- Support the use of IT systems, ensuring operatives update their PDAs and that schedule‑of‑rates codes are entered correctly.
- Communicate clearly and professionally with residents, operatives, and stakeholders to keep all parties informed.
- Work closely with administrators, supervisors, and contractors to deliver a seamless service.
- Provide cover for other planners when required and attend meetings or training sessions as needed.
- Always adhere to company policies and Health and Safety requirements.
- Assist with reporting and performance monitoring to ensure KPIs and targets are achieved.
- Help prioritise emergency and urgent repairs to minimise disruption for residents.
- Maintain accurate records, data, and documentation for audits and compliance purposes.
- Support continuous service improvement by suggesting ways to streamline planning and scheduling processes.
- Role Criteria
- Previous planning experience
- Experience in building maintenance processes
- Experience in social housing
- Experience working in a fast‑paced, pressurised environment
- Strong IT skills with the ability to use job management and scheduling systems
- Excellent time management, organisational, and communication skills
- A customer‑first approach with the ability to handle challenging situations
Benefits
- 25 days annual leave plus bank holidays
- Leading pension scheme
- Annual Mears Fun Day – a big thank you from the Executive team for all the hard work.
- Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards – discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share Save scheme, and more.
- Family friendly policies
- Equal Opportunities
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and have achieved the Gold Award in the Defence Employer Recognition Scheme.
We also hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates.
These questions are optional and will not impact your ability to apply.
All our roles require candidates to have the entitlement to work within the UK.
Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant Background, Identity and Security checks before commencement of employment.
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Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Planner
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like PVH (Tommy Hilfiger/Calvin Klein), to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Planner at PVH (Tommy Hilfiger/Calvin Klein).
We think you need these skills to ace Planner
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
