At a Glance
- Tasks: Ensure customers are updated on their orders and coordinate with various departments.
- Company: Join a leading family-owned valve manufacturer with over 45 years of innovation.
- Benefits: Competitive salary, healthcare support, pension scheme, and career development opportunities.
- Other info: Enjoy a supportive work environment with long service awards and increased leave.
- Why this job: Be part of a fast-growing company making a real impact in critical industries.
- Qualifications: Customer-focused, proactive, and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
- Overview
- Role: Customer Order Expeditor
- Working Hours: Mon-Fri, 8:30am till 5pm. 40 hours per week (Office Based)
We are looking for a highly skilled and experienced Customer Care team member to join our manufacturing team in Knutsford.
This is an exciting time to join the fastest growing and most successful family-owned valve manufacturer in the UK.
About Us
With over 45 years of valve technology innovations, Oliver Valves is a global leader in the design, manufacture, and supply of high-quality valves and valve systems, serving industries such as oil and gas, petrochemical, and other critical sectors.
We have won recognised awards for Export, Manufacturing and Growth - as well as the Queens Award and more recently Kings Award for Industry.
We\'re a profitable, privately owned, and fast-moving company looking for talented individuals to join our team and deliver our strategic objectives.
Responsibilities
- Ensuring customers have an up-to-date status for their order regularly
- Responding to customer e-mails / phone calls in a timely manner of 24 hours or less
- Reviewing order status and ensuring timely picks to meet on time delivery
- Coordinating with different departments (Sales / Engineering / Planning / Purchasing / Documentation / Logistics) to ensure the products and associated documentation for each customer order will ship as per the promise date.
- Liaising with Customer Inspectors
- Facilitating schedule of orders and resolving issues
- Providing updates to third party inspectors on open Inspection
Qualifications
- Customer-focussed
- Have a pro-active approach to your work and be able to use your own initiative, driving orders through the system.
- Clear and professional communication skills
- Will need to be passionate about your role and provide excellent customer service and on-time delivery.
- Experience in a manufacturing/production environment would be an advantage, although not essential.
- Be able to stay calm when dealing with customer complaints in challenging situations
- Be proficient with MRP systems and Excel/Word and evidence strong analytical skills.
- Have the ability to multitask and manage your own time.
- Have the ability to question the reasons why deliveries cannot be achieved and think of alternative courses of action to achieve goals.
- Reliability and a detail-oriented approach.
- Be a pro-active team player with a positive attitude and willingness to learn.
- Have good numeracy, literacy and communication skills.
Benefits
- A competitive salary between £28-£30k depending on experiance
- Access to an Employee Assistance Programme, offering free and confidential support.
- A company pension scheme to help you plan for the future.
- Medical cash plan benefits, covering essential healthcare costs such as dental treatment, check-ups, optical care, physiotherapy, and more.
- Training opportunities to support your career development.
- Long service awards, recognising your continued commitment.
- Increased annual leave based on length of service.
- Hours of work are 40 hours over Monday to Friday, 8:30am till 5pm.
- #J-18808-Ljbffr
Customer Order Expeditor in Peacehaven employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Order Expeditor in Peacehaven
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PVH (Tommy Hilfiger/Calvin Klein). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PVH (Tommy Hilfiger/Calvin Klein) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Order Expeditor in Peacehaven
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PVH (Tommy Hilfiger/Calvin Klein):Your cover letter is your chance to shine! Tell us why you want to work at PVH (Tommy Hilfiger/Calvin Klein) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PVH (Tommy Hilfiger/Calvin Klein)!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
