Parts and Hubs Administrator

Hello, we're ICE - Industrial Cleaning Equipment. With over 50 years of experience, ICE is the UK's largest independent provider of cleaning equipment. We manage thousands of sites across the UK in a wide variety of sectors including retail, healthcare, warehousing, manufacturing, distribution, and education. As well as supplying and servicing traditional cleaning equipment, we also have over a decade of experience in robotic floor cleaning machines. We are committed to a greener future through our own ESG strategy, and we focus on offering products and services that support our customers' sustainability goals.

What part will you play? A vital one! As a Parts and Hubs Administrator, you will be:

• Setting up new part numbers and prices on SSP (our internal database)
• Closing cases and actioning parts correctly when sent out
• Processing and administering customer orders on SSP and processing the correct discount in their contract agreement
• Answering calls and liaising with customers regarding updates for parts on sales orders
• Managing requests from customers, from quotation through to processing and parts ordering
• Processing parts direct to site from cases logged from the Helpdesk - Parts Supply

How we will support you:

We will enrol you in the ICE induction programme where you'll get a bird's-eye view of how ICE works as a business. You will spend time learning about how our different teams contribute to our success and even get to go out on the road with our drivers. After that, we encourage personal development and career progression, offering further on-the-job training as well as support for professional qualifications for our employees. We are a fast-growing business, and this position would suit someone who likes to hit the ground running and has a drive for success.

We understand that finding that next job role can be hard work, so we guarantee that you will always get a response from us. Our usual steps are to arrange a video call with a member of our Talent Acquisition Team and then an in-person interview at our office. We will communicate with you throughout. Due to the large volume of applications received, we are unable to respond to every application. If you have not heard back from us within 14 days of your application, unfortunately, your application has been unsuccessful, but we wish you every success in your future job search.

What you need to join with:

• Educated to GCSE level or above with a grade C (or equivalent) pass or above in English and Maths
• Previous experience in a similar role/environment is desirable
• Competent user of Microsoft Office Applications
• IT literate
• Skilled at managing workflow within tight time-scales

Benefits include:

• Competitive salary
• Private healthcare
• 21 days annual leave plus bank holidays
• Enhanced workplace pension scheme
• Access to our discount and wellbeing portal
• Life assurance which is 2x annual salary
• Bonus payment of £100.00 following 5 years' service then an additional £25.00 for each subsequent year of service
• Holiday buy back scheme

ICE is an equal-opportunity employer, and we're on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at ICE are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.