Casework Officer in Oxford

Overview

We are seeking an experienced and service-orientated Casework Officer to join the friendly and supportive student casework team which supports the Proctors and the Assessor, senior members and trustees of the University, in managing the University's processes for student casework, such as academic appeals, complaints and student disciplinary matters.

The appointment is offered on a permanent basis.

Hybrid working arrangements will be considered.

This role offers opportunities to gain knowledge and experience in one or more areas of student casework, with a particular focus on examination matters in the first instance, as well as other areas of work managed by the Proctors' Office.

Note

The text should remain focused on the role and responsibilities, removing non-job-related or administrative/process details when needed.

Responsibilities

• Manage and support student casework processes (e. g., academic appeals, complaints, student disciplinary matters) in coordination with the Proctors' Office.
• Contribute to examination matters as a primary focus, while engaging with other areas of student casework.
• Provide high-level administrative support and maintain organised records to ensure timely and accurate processing.
• Communicate clearly with a broad range of stakeholders, including students, staff, and university leadership, demonstrating strong written and verbal skills.
• Prioritise competing tasks, manage time and resources effectively, and respond flexibly to changing circumstances.
• Develop positive working relationships and work collaboratively within a team while taking ownership of allocated tasks to deliver high-quality work.

Qualifications

• Experience in casework and high-level administrative support work, preferably in a higher education setting.
• Highly developed written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Ability to communicate clearly to a broad range of stakeholders and engage with people at all levels within the organization.
• Ability to work effectively both within a team and independently to deliver high-quality work.

What we offer

• An excellent contributory pension scheme
• 38 days annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans
• Membership to a variety of social and sports clubs
• Next steps and additional information

More information on the role and the full selection criteria can be found in the Job Description.

Applications for this vacancy are to be made online.

You will be required to upload a CV and supporting statement as part of your application.

The supporting statement must explain how you meet the selection criteria for the post using examples of your skills and experience.

The closing date for applications is 12:00 noon on 3 August 2026.

Interviews will take place week commencing 17 August 2026, will be in person and include a written test.

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