At a Glance
- Tasks: Lead the digital growth strategy for JohnLewis.com and drive innovative omnichannel initiatives.
- Company: Join a leading retailer with a focus on collaboration and innovation.
- Benefits: Competitive salary, hybrid working model, and opportunities for professional development.
- Other info: Exciting career growth potential in a dynamic and evolving retail environment.
- Why this job: Shape the future of retail with cutting-edge strategies and impactful projects.
- Qualifications: 7-12 years in strategy or digital commerce with strong analytical and communication skills.
ABOUT THE ROLE
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Salary: £76,800.00 - £123,000.00
Contract type: Permanent
Working pattern: The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the London head office and home based upon your personal needs whilst balancing the needs of the business.
Key Responsibilities
- Define the 3-5 year digital and omnichannel growth strategy for JohnLewis.com, mapping out "where to play / how to win" frameworks across conversion, customer lifetime value, marketplaces, and category expansion.
- Identify and prioritise large incremental growth opportunities by analysing macro retail trends, performance data (revenue, profit, traffic, AOV), and structural shifts like AI-driven discovery and social commerce.
- Build robust business cases and commercial frameworks with clear ROI, payback, and risk assessments, partnering closely with Finance to align growth levers to planning cycles and targets.
- Lead high-impact strategic programmes and incubation, acting as an internal "venture lead" to define MVPs, success metrics, and scaling plans for new digital propositions and AI-driven customer experiences.
- Produce ExCo-ready narratives and strategic choices that simplify complex ideas into clear decisions, framing trade-offs and risks with clarity for executive leadership.
- Drive cross-functional collaboration across Digital Trading, Commercial, Customer/CRM, Product & Technology, Supply Chain, and Retail teams to ensure growth strategies successfully translate into delivery roadmaps.
Essential skills/experience you'll need
- 7-12 years in strategy, consulting, or digital commerce roles, with a proven track record of defining and delivering growth strategies in omnichannel retail.
- Advanced analytical capability and strong commercial acumen, with comfort handling data, financial modelling, ambiguity, and directly linking strategy to P&L impact.
- Executive-level communication and storytelling, with specific experience developing board-level strategy materials and framing complex choices clearly.
- Strategic clarity and intellect, demonstrating the ability to grasp new growth opportunities at pace and simplify complexity into actionable direction.
- Influence and stakeholder management, with the confidence to challenge, align, and collaborate with senior leadership across multiple business units.
- A strong bias for action and external curiosity, constantly scanning for market trends, competitor benchmarks and structural industry disruptions.
Desirable skills/experience you may have
- Top-tier professional background, with experience gained in a leading retailer or a top-tier consultancy (e.g., McKinsey & Company, Bain & Company).
- Deep digital commerce expertise, including a strong understanding of digital platforms, e-commerce trading, SEO, performance marketing economics, personalization, and CRM strategy.
- Future-focused retail knowledge, spanning marketplaces, direct-to-consumer (D2C) models, store operations, and the ongoing impact of AI/LLM on digital commerce.
- Proposition launch experience, with a background in successfully launching brand-new digital services, memberships, or curated business models from concept to execution.
Other Information
- Closing Date: July 17, 2026
- Pay: £76,800.00 - £123,000.00 Annual
- Contract Type: Permanent
- Hours of Work: 35
- Job Level: Partnership Level 5
- Where You'll Be Working: London Central Office, 1 Drummond Gate, London, SW1V 2QQ
Omnichannel Growth Lead employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Omnichannel Growth Lead
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We think you need these skills to ace Omnichannel Growth Lead
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
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Tailor Your Documents for Us:When applying for a full-time role at PVH (Tommy Hilfiger/Calvin Klein), tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
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How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
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✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with PVH (Tommy Hilfiger/Calvin Klein)’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
