Night Concierge

Overview

Portico is recruiting a Residential Night Concierge for a brand‑new high‑end residential building in London Bridge. The role involves providing a friendly, courteous and prompt welcome to all residents and visitors, anticipating resident needs and ensuring expectations are met or exceeded.

Responsibilities

• Welcome residents and guests on arrival.
• Anticipate and respond to resident needs and requests.
• Follow up on all resident requests and ensure completion.
• Hand over incomplete tasks to the day team when necessary.
• Build strong professional relationships with residents to stay a step ahead of their needs.
• Maintain a visible presence, vigilance and a friendly approach while balancing discretion.
• Work 38.5 hours per week on a 4‑on, 4‑off shift pattern, typically from 7pm to 7am.

Qualifications

• Positive, can‑do attitude and a big, friendly smile.
• Excellent communication skills in person, over the phone and via email.
• Adaptability and flexibility to perform a variety of duties in a high‑end residential environment.
• Strong rapport‑building skills and the ability to engage with people at all levels.
• Prior concierge experience, preferably within a high‑end hotel or residential setting.
• Valid SIA licence and CCTV operator training (required).
• Experience operating in a built‑to‑rent property (desired).

Benefits

• Annual salary of £35,334.
• Excellent holiday allowance.
• Pension contributions.
• Life insurance.
• Enhanced annual leave.
• Friend‑bonus scheme.
• Thank you voucher scheme.
• 24‑hour personal helpline for employees, providing counselling & information services.
• Access to Choices discount platform offering savings across retailers, hotels, cinemas and more.
• Training Academy with excellent training and development opportunities.