At a Glance
- Tasks: Support clients and enhance services through innovative solutions and project delivery.
- Company: Join a leading financial services company with a strong focus on client satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with over 75 years of expertise.
- Why this job: Be a key player in transforming client services and making a real impact.
- Qualifications: Experience in customer service and strong analytical skills required.
The predicted salary is between 63000 - 77000 £ per year.
About the role: This is a Subject Matter Expert (SME) position responsible for delivery of new clients for Account Servicing (Front and Back Office Customer Services) related operations, supporting existing client Operations in troubleshooting activity and supporting TMS modernisation projects including automation. This will involve working with clients and other delivery teams on solution design and delivery.
About the team: The Client Services team functions as an in-house Subject Matter Expert team covering all operational functions. The team has over 75 years of TSYS experience within it and is responsible for delivery of new clients, supporting existing clients and operations with troubleshooting activity and best practice as well as modernisation projects including technology and user applications implementations.
What the candidate will be doing:
- Assess the quality of existing TMS operational services and identify opportunities to enhance the TMS service offering.
- Build plans to deliver enhancements and manage their delivery.
- Understand the impact of any client requirements or changes to support the change teams in assessing change requests.
- Support project delivery in terms of delivering agreed services set up requirements, to include; option selection support, defining business rules, process and procedure build, queue build, correspondence build/changes, defining operational MI requirements, supporting training and testing, acting as a work stream lead for interaction with client counterparts through project delivery and transition into BAU.
- Be familiar with operational and MI requirements to facilitate client discussions around best practice and recommendations, understand MI reporting and impact to operations.
- Communicate effectively and appropriately with both internal & external customers at all business levels.
- Identify automation opportunities to support TMS modernisation.
- Logically identify gaps in available systems, identify the risks associated with these gaps and work with TSYS and third party vendors in modernising process and system capability.
What the candidate brings (Including any qualifications or minimum experience):
- Analytical mindset and problem-solving skills.
- Financial awareness - an understanding of the key elements of delivering a profitable service.
- Excellent attention to detail.
- Commitment and flexibility - the role can be based in the TMS Milton Keynes however based on business requirements and project support - be willing to travel to other centres to support project workload.
- Minimum 12 months experience working within a customer service operation within the Financial Services environment.
- Ability to demonstrate solid TS2 consumer knowledge.
- Strong written and oral presentation skills.
- Proven experience working in client facing roles.
- Experience in identifying risks and supporting solutions to mitigate those risks.
- Experience of designing and writing Processes and Procedures for operations.
Client Service Analyst I in Milton employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Analyst I in Milton
✨Tap into Campus Networks
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✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like PVH (Tommy Hilfiger/Calvin Klein). Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Client Service Analyst I in Milton
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to PVH (Tommy Hilfiger/Calvin Klein).
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on PVH (Tommy Hilfiger/Calvin Klein)'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with PVH (Tommy Hilfiger/Calvin Klein).
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at PVH (Tommy Hilfiger/Calvin Klein) will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former PVH (Tommy Hilfiger/Calvin Klein) employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
