At a Glance
- Tasks: Support customer service administration and deliver exceptional service in a fast-paced environment.
- Company: Join a dynamic team focused on outstanding customer experiences.
- Benefits: Enjoy 28 days annual leave, pension contributions, and wellness support.
- Other info: Flexible part-time hours with opportunities for recognition and discounts.
- Why this job: Make a real difference by solving customer queries and enhancing their experience.
- Qualifications: Passion for customer service, attention to detail, and good communication skills.
The predicted salary is between 15005 - 15005 £ per year.
- Overview
- Part-time | 20 hours per week | 12-month FTC
- Shift Pattern: 21:30 to 06:00 (Night shifts)
The role involves supporting the day-to-day administration of Customer Services, providing outstanding contract support and customer service in a fast-paced, friendly environment and delivering a professional and dedicated service.
Responsibilities
- Answering calls for both internal and external personnel.
- Problem solving for client, customer and internal departments.
- Meeting customer and client expectations and resolving customer and client queries.
- Collating accurate information for client KPI packs and internal business reporting.
- Maintain a high level of customer/client focus.
- Provide various reports for clients in a timely manner.
- Check PODs have cleared on the system, investigate and clear down unallocated PODs.
- Chase outstanding PODs from hauliers, depots, etc.
- Ensure the completion and circulation of reports to relevant stakeholders.
- Other administration tasks as determined by the Customer Service Manager.
Qualifications
- Passion for delivering an exceptional customer service experience.
- Attention to detail/accuracy.
- Good geographical knowledge.
- Proficient in computer literacy including Microsoft Excel, Power Point and Outlook.
- SAP experience.
- Excellent communication skills to deliver accurate information.
- Ability to work in a fast-paced environment.
- Conscientious and reliable with adaptable attitude.
Benefits
- Annual Leave - 28 days inclusive of the bank holidays.
- Pension scheme - 4% employee and 4% employer contributions.
- Life Assurance - 2x annual salary.
- Wellness - Employee Assistance Programme (24/7 confidential counselling and legal information).
- Eye Care Vouchers - free eye tests and discounts on prescription glasses.
- Reward & Recognition programs and long service awards.
- Everyday discounts through a benefits platform with 50+ retailer discounts.
- #J-18808-Ljbffr
Customer Service Administrator in Market Drayton employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
