Sales Associate, Part-Time - King Street in Manchester

Overview

Since 2009, we've been on a mission to bring sustainable fashion to everyone. We have goals like climate positivity by 2025 and circularity by 2030, with recognition in media for our work. We are a global brand with 50+ stores and a sustainable factory in LA, innovating across categories such as accessories, swimwear, and sleepwear. We are a mission-based company that invests in an inclusive culture where everyone has space to grow, thrive, and belong. We are excited to work with you.

Work Schedule / Location

• Available to work a minimum of 10 hours per week
• Available to work a minimum of 3 days per week, including weekends
• Able to work a flexible schedule (days, nights, weekends, and holidays if required to meet business needs)

Sales Associate

Our philosophy is to build a company rooted in excellence, with a focus on customer experience and sustainability. The Associate will execute all efforts required to achieve individual sales goals. Reporting to the Store Manager, essential responsibilities include but are not limited to:

What You’ll Do

• Consistently meet and exceed sales goals
• Assist in clientele generation through customer engagement
• Contribute to an in-store experience that surprises and delights customers
• Deliver and foster a culture of excellent client experience with a customer-first mindset to build long-term loyal client relationships
• Act as a brand ambassador, embody brand values, educate customers on sustainability, and share the Reformation story
• Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS
• Understand the need for consistent inventory accuracy and controls in store
• Contribute to loss prevention in all areas of the business
• Uphold time and attendance policy
• Ensure the selling floor reflects brand standards at all times
• Share deep product knowledge with genuine enthusiasm
• Provide product feedback based on customer input to improve products and merchandising
• Help ensure the store environment is inspiring and products are easily accessible
• Understand and reflect core values and culture in all efforts
• Maintain a professional, healthy, and productive work environment

What You’ll Bring

• Experience in sales or retail or operationally intensive environments
• Ability to work in a fast-paced setting
• Strong interpersonal skills with diverse audiences
• Motivation and self-direction to take on new challenges

Compensation

We believe in transparency and equity in compensation. The anticipated base hourly range for this role is £12.50 - £15.00 per hour, depending on experience, skills, qualifications, and internal compensation equity. Compensation decisions may vary to reflect individual circumstances and evolving business needs. Our total rewards package includes benefits, perks, and growth opportunities.

Benefits & Perks

• Employer-sponsored private medical, dental, and vision insurance for eligible employees
• Competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees
• Retirement planning support, including options to invest in ESG-aligned funds
• Offices in LA, NYC and London with a global retail team for collaboration
• Donation to community causes on a yearly basis
• Clothing discount and culture events, including Volunteer Time Off

Reformation is an Equal Opportunity Employer. We are committed to building a diverse and inclusive team and all qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status, in accordance with applicable laws. If you require accommodations during the application or interview process, please let us know so you can perform at your best.