At a Glance
- Tasks: Support IT operations and assist with hardware and software needs.
- Company: Join Verlingue, a family-owned insurance brokerage with a collaborative culture.
- Benefits: Gain hands-on experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunities for personal development and career growth in a rapidly expanding business.
- Why this job: Be part of a dynamic team driving innovative IT solutions and enhancing customer satisfaction.
- Qualifications: Interest in IT, good communication skills, and a proactive attitude.
The predicted salary is between 18000 - 25000 £ per year.
- Overview
- Location: Manchester with some UK office visits Reporting to: Head of Operations
- About Verlingue
Verlingue is a large, European, independent, family-owned insurance brokerage group. We're building a business in which talents blossom and client satisfaction is continually high.
We're passionate about being exceptional - being professional is expected, but being exceptional makes us different.
We take pride in our work every day and always fulfil our promises.
We're proud of our reputation for always acting with the highest ethical standards.
We value and recognise the diverse skills and individuality that everyone brings to Verlingue, and we enjoy working collaboratively to achieve the best outcomes.
About the Role
To support with all aspects of the company\'s Operations and IT needs, such as hardware and telephony.
- Actively contribute to the delivery of the company\'s Operations and IT vision including:
- Digital and non-digital solutions for customers
- Continually provide the right tools to support a mobile workforce
- Delivery of timely and reliable data to drive effective business decisions
The Verlingue Operations Team supports our rapidly expanding business across all UK sites.
The IT team is responsible for delivering forward thinking and efficient IT services to the business, encompassing IT helpdesk, softphones, Acturis support and IT project work.
We deliver a professional, friendly and customer-focused support service, maintaining excellent communication with colleagues throughout the resolution process.
Responsibilities
- IT Support
- Support and assist the IT vision of a mobile and flexible workforce
- Assist with IT projects and roll outs as needed
- Assist and monitor the need/requests for new kit and distribute as needed, supporting the Operations/IT team. Maintain an asset register
- Stock checks
- Basic troubleshooting (Wi-Fi, VPN, printers)
- Supporting standard business software
- Ticket system usage (GLPI)
- Handle 1st line IT support queries, aiming to resolve before escalation
- Action IT support notification from HR relating to addition/removal of employees from group emails
- General Responsibilities
- Develop strong working relationships with external stakeholders including Lanix for IT support, Verlingue France and Acturis
- Setting up new starters\' IT accounts and equipment
- Completing leaver and mover processes
- Managing user permissions under supervision
- Supporting Microsoft 365 administration activities under supervision
- Assist the monitoring of the mobile phone and data usage alongside the Operations/IT team
- Assist the Operations/IT team to implement appropriate IT training and penetration testing
- Maintain a high IT awareness with Cyber Security responsibilities (e. g. phishing tests, following secure password policies)
- Reporting suspicious activity
- Supporting security awareness campaigns
- Assisting with access reviews
- Keep abreast of IT improvements and advances
- Carry out additional IT and Operations activities as requested
- Supporting IT colleagues to deliver IT induction sessions
- Microsoft 365 Support
- Outlook support
- Teams support
- One Drive and Share Point support
- Basic administration tasks
- Documentation and Knowledge Management
- Maintaining IT procedures
- Updating user guides
- Creating knowledge articles
- Meeting Room Technology and Support
- Meeting room equipment
- Audio visual equipment
- Teams Rooms support
- Health and Safety / Manual Handling
- Safe handling of IT equipment
- Following H&S and DSE guidelines
- Data and Compliance
- Understanding Data Act (GDPR)
- Handling confidential data
- Following firms compliance procedures
Person Specification
Essential
- Positive attitude to work
- Have an interest in IT and technology
- Williness to learn new systems and technologies
- Good listener and communicator
- Organised and efficient to meet deadlines
- Reliable and punctual
- Helpful and committed to delivering a good IT support service
- Proactive, resilient, and solutions-oriented
- Desire towards continuous improvement and personal development
- Aligned to Verlingue\'s culture and values
Desirable
- Knowledge of Excel, Word, Power Point, MS Office and IT in general
- Good team player
- Is able to work well on own initiative
- #J-18808-Ljbffr
Operations/IT Apprentice in Manchester employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations/IT Apprentice in Manchester
✨Get Savvy with Industry Events
Look out for local insurance industry events and workshops. These are fantastic places to meet professionals, learn about the latest trends, and even bag yourself some insider tips. Plus, getting face-to-face time with potential employers like PVH (Tommy Hilfiger/Calvin Klein) can really give you an edge.
✨Engage with Professional Bodies
Join organisations like the Chartered Insurance Institute (CII). They often have resources for apprentices and can connect you with mentors in the insurance field. Making connections through these bodies could lead to great opportunities at companies like PVH (Tommy Hilfiger/Calvin Klein).
✨Utilise Your Network
Don’t underestimate the power of your university or local career services. They often have partnerships with companies looking for apprentices. Tap into their resources—attend career fairs and book in for mock interviews to make a strong impression.
✨Apply Directly on Our Website
When you're ready to take the plunge, head straight to our website to apply for the apprenticeship at PVH (Tommy Hilfiger/Calvin Klein). It’s often a great way to get noticed and shows you’re genuinely interested in being part of the team.
We think you need these skills to ace Operations/IT Apprentice in Manchester
Some tips for your application 🫡
Show Your Passion for Insurance:In your cover letter, let your enthusiasm shine through! Explain why you want to dive into the insurance industry, and mention any relevant experiences, like coursework or part-time jobs. This is your chance to show how keen you are to learn and grow in the field, so don’t hold back!
Highlight Key Skills and Qualifications:Make sure to include any qualifications that are relevant to insurance, such as maths or business studies. Showcase skills like attention to detail and analytical thinking in your CV. These are golden in the insurance sector and will help you stand out as a promising candidate for an apprenticeship at PVH (Tommy Hilfiger/Calvin Klein).
Emphasise Your Learning Potential:As this is an apprenticeship, employers are keen to know your willingness to learn. Include specifics about how you adapt quickly and your previous learning experiences—be it tackling challenging subjects in school or taking part in relevant workshops. Let them know we’re ready to put our learning cap on!
Format Your CV for Clarity:Keep your CV concise and organised! Use bullet points to highlight your relevant experiences and ensure there's a clear structure. This will make it easy for the hiring team at PVH (Tommy Hilfiger/Calvin Klein) to spot the important info. And remember, don’t forget to apply through our website for the best chance of getting noticed.
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Get to Grips with Insurance Basics
Make sure you brush up on the fundamental concepts of insurance, like risk assessment and types of policies. Since you’re applying for an apprenticeship, showing genuine passion and knowledge of these basics can really set you apart, especially with questions around how you would handle scenarios in policy recommendations.
✨Know Your Numbers
Expect to get grilled on some basic calculations or case studies where you’ll need to evaluate risks and premiums. Practising these numerical skills will help, so perhaps look into common insurance scenarios and practice these calculations beforehand—confidence in your numbers can leave a solid impression!
✨Show Off Your People Skills
Insurance is all about relationships, so be ready to talk about times you've had to work in teams or communicate with clients. Think of examples from school projects or part-time jobs where you had to explain something complex clearly. This insight into your interpersonal skills can be crucial for an apprenticeship role at PVH (Tommy Hilfiger/Calvin Klein).
✨Be Ready for Scenario Questions
During the interview, you might face real-life scenarios to gauge your decision-making process. Take a moment to think through your answers, using the STAR method (Situation, Task, Action, Result) to structure your responses. This will clearly demonstrate your thought process and how you approach challenges in the insurance field!
