At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences at Treehouse, Manchester.
- Company: Join Starwood Hotels, where we celebrate beauty and nature in hospitality.
- Benefits: Enjoy flexible working, health perks, and discounts across our global properties.
- Other info: Join a caring team that values inclusivity and offers great career growth opportunities.
- Why this job: Be the face of our hotel and make a real impact on guest satisfaction.
- Qualifications: 2+ years in Front Office Management, strong leadership, and excellent communication skills.
The predicted salary is between 30000 - 35005 £ per year.
Grow with us and be a part of the Starwood experience.
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way.
But we can't do it alone.
That's why we hire thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
About the Position
The front office is the heart of every hotel.
It is the team that first greets guests when they step inside Treehouse, Manchester, attends to every request, and introduces them to the brand.
Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self‑assuredness and an ability to get along with everyone.
Not to mention an almost instinctive desire to enhance the stay of every single guest.
We’re currently seeking an impossibly charismatic Front Office Manager at our Treehouse, Manchester.
Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience.
About You
- Passionate about hotel operations and guest service with a minimum of 2 years’ experience working in a Front Office Management role, preferably within an upper upscale or luxury hotel environment.
- Committed to upholding brand standards, policies, and procedures while continuously seeking opportunities to enhance the guest experience.
- Advanced knowledge of front office operations, a strong leader, and a proven track record in guest and team member engagement and financial performance.
- Proven ability to lead, motivate, and support front office team members to ensure consistent service excellence and operational efficiency.
- Excels in verbal and written communication, with the ability to interact professionally with guests, colleagues, and senior management.
- Flexible and willing to meet the demands of a 24‑hour operation.
- About the Team
Within Treehouse Manchester, every detail is imagined through a carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility.
With attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights curated by celebrated local chefs Sam Grainger and Mary‑Ellen Mc Tague, there will be two restaurants, a panoramic rooftop bar and a secret hideaway to explore.
We are about playfulness and freedom.
Our culture is caring and thoughtful, and we deliver good‑hearted and informed service, perfectly executed to evoke a sense of fulfillment and well‑being.
As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
Benefits
- Designed by Nature work environment
- Inclusive & equitable work environment for all
- Team Member recognition programs
- Pay it Forward: a day annually to volunteer & hotel‑organised volunteer opportunities throughout the year
- Earth Day giving back activities
- Cycle Schemes
- Life Harmony: a refreshed look at agile working
- Health & Wellness programs throughout the year
- Discounts across our properties and venues worldwide for all team members
- Paid Breaks for leaders
- Enhance holidays – up to 33 days for all
- Optional private medical schemes with optical and dental
- Paid sickness absence for all
- Increased pension scheme
- Career advancement opportunities across the globe
- Wagestream financial planning services
- Recommend & friend schemes
- Free food on shift in the best team heart‑of‑house spaces in Manchester
We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners.
Creating a culture of inclusivity is our responsibility as human beings to each other and to the 1 beautiful world we share.
Starwood Hotels is an Equal Opportunity Employer.
We believe in a diverse, sustainable workforce with an empowered, inclusive culture.
We are committed to non‑discrimination on any protected basis covered under applicable law.
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Front Office Manager in Manchester employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like PVH (Tommy Hilfiger/Calvin Klein). It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to PVH (Tommy Hilfiger/Calvin Klein)
Don't be shy about reaching out to PVH (Tommy Hilfiger/Calvin Klein) directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about PVH (Tommy Hilfiger/Calvin Klein) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
