At a Glance
- Tasks: Support customers by managing complaints and providing valuable insights for service improvement.
- Company: Join a friendly and progressive team at Mears Group.
- Benefits: Enjoy 25 days annual leave, fun days out, and discounts on groceries and holidays.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: GCSE education and strong customer service experience required.
The predicted salary is between 26528 - 26528 £ per year.
Annual salary: up to £26,528.31
Position Location: Hybrid - Manchester office and home working
Contract: Full Time, 12-month fixed term contract
Hours: 40 hours per week, Monday to Friday
About the Role
You will support a key client by managing customer complaints from initial logging to resolution, providing insight, communication and continuous improvement. You will analyse trends, identify patterns and provide valuable insight to improve service delivery while maintaining strong relationships with customers and partners.
Responsibilities
- Log and investigate customer complaints
- Liaise with internal departments, subcontractors and local authorities
- Provide clear and timely communication to customers
- Manage and track actions through to resolution
- Identify potential escalations and manage accordingly
- Analyse complaint trends and identify recurring issues
- Support delivery of customer KPIs through insight and reporting
- Maintain accurate records on internal and client systems
- Support customer engagement initiatives and forums
- Build and maintain strong relationships with clients and stakeholders
- Ensure compliance with all relevant systems, processes and procedures
Qualifications
- GCSE level education
- Extensive customer service experience
- Strong problem solving ability
- Excellent written communication skills
- Good attention to detail
- Ability to remain impartial and provide objective analysis
- Strong interpersonal and communication skills
- Experience within housing or complaints handling is desirable
Benefits
- Friendly, supportive and progressive work culture and environment
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - free day out for you, friends/family paid for by Mears in recognition of your hard work throughout the year
- Volunteering Leave - paid volunteering in the community
- Staff perks with Mears Rewards - discounts up to 10% on weekly groceries, holidays, eye test vouchers, share save scheme, and more
- Employee Assistance Programme - confidential support services for mental and physical wellbeing
- Mental Health First Aider Network - confidential MHFA support and signposting
- Employee of the Month Award (departmental) - chance to win recognition within the department and monthly/yearly rewards vouchers
- Extensive L&D Programme with fully accredited certification in areas such as Prevent/Safeguarding and Mental Health Awareness
- Mears Amazing Employee Awards
- Subsidised eye tests and cost towards glasses for DSE use
- Employee networks and sub forums
Equal Opportunities
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
Customer Success Advisor in Manchester employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Advisor in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PVH (Tommy Hilfiger/Calvin Klein). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PVH (Tommy Hilfiger/Calvin Klein) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Advisor in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PVH (Tommy Hilfiger/Calvin Klein):Your cover letter is your chance to shine! Tell us why you want to work at PVH (Tommy Hilfiger/Calvin Klein) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PVH (Tommy Hilfiger/Calvin Klein)!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
