At a Glance
- Tasks: Lead strategic client relationships and drive revenue growth in performance marketing.
- Company: Dynamic agency focused on exceptional client value and customer-centric solutions.
- Benefits: Competitive salary, private medical insurance, flexible working, and generous leave.
- Other info: Join a collaborative team with opportunities for mentorship and career development.
- Why this job: Make a real impact by shaping client partnerships in a rapidly scaling environment.
- Qualifications: Proven experience in performance marketing and strong relationship management skills.
The predicted salary is between 63000 - 77000 £ per year.
About the Role
We’re looking for a commercially driven Client Director with deep performance marketing expertise to lead strategic relationships with our UK based clients across retail, beauty, fitness, and insurance.
You’ll own the commercial health and growth trajectory of your portfolio, driving revenue expansion, protecting retention, and ensuring we deliver exceptional client value that positions Journey Further as the most customer centric agency in the market.
Reporting to our Senior Director of Client Experience you’ll join our Client Experience (CX) team with the autonomy to make an immediate impact in a rapidly scaling agency.
This role is ideal for someone who combines strategic vision with commercial discipline, and who’s ready to shape both our client partnerships and our CX culture.
What you will do
- Build senior level relationships with client decision makers through strategic insight and commercial partnership, not just account management.
- You’ll be building relationships that last making our client’s success synonymous with ours.
- Accountability for the shape of your portfolio’s relationships; leading a proactive strategy of engagement and education.
- You’ll set the standard for how we engage across your portfolio, leading client teams to deliver against that.
- Lead the narrative, expected outcomes, and quality assurance (QA) for high‑stakes meetings like Quarterly Business Reviews (QBRs).
- Implement and optimise ‘Client Lifecycle’ touchpoints, including CSS and presentation feedback, to refine the agency’s approach.
- Own the financial performance of your client portfolio, identifying and converting growth opportunities and accurately forecasting revenue to inform agency planning.
- Own the full contract renewal process, ensuring scopes are clearly defined, agreed upon, and delivered.
- Proactively identify, accurately forecast, and deliver on new growth opportunities within your client portfolio.
- Navigate common client queries and issues, such as scope creep, expectation management and any performance or dissatisfaction, and mapping client lifecycle to ensure we’re always a step ahead.
- Partner with product specialists and marketing to ensure we’re leveraging our great work beyond your clients, creating client case studies, thought leadership and improving our standard beyond your portfolio.
- Ensure close coordination with the internal operations team for consistent execution across systems like Hub Spot.
- Surface successful client case studies and provide strategic consultation during their creation for marketing purposes.
- Execute and inform the continuous improvement of Journey Further’s CX best practices and frameworks.
Experience and Qualifications
- Proven experience working at a Client Director level within a Performance Marketing agency environment ( It is essential that you have performance marketing industry experience )
- Experience leading relationships across diverse sectors such as retail, beauty, fitness, and insurance
- Track record of leading client relationships across the full activation mix: Paid Media, Organic Social, PR, SEO, Influencer and Creative
- Demonstrable success growing revenue with high-profile, complex clients
- Strong commercial instincts: forecasting, pipeline management, and financial discipline
- Management and mentorship experience, supporting the development of our wider team and the standard of CX across the agency
- A strategic thinker, who understands and owns our client challenges and ambitions, leveraging talent throughout the agency to deliver the best outcomes
- A history of growing successful relationships with high-profile and complex client organisations
- A passion for building and nurturing a Client Experience (CX) team and a desire to manage and develop others
- Highly skilled in financial management, budgeting, and commercial forecasting
- Experience working effectively with cross-functional teams that reside overseas
Benefits
- Pension - Matched up to 4%
- Health - Private medical insurance
- Family - Enhanced maternity, paternity & adoption pay
- Flexibility - 25 days annual leave, Christmas shutdown and home working allowance
- #J-18808-Ljbffr
Client Director in Manchester employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Director in Manchester
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for PVH (Tommy Hilfiger/Calvin Klein) and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like PVH (Tommy Hilfiger/Calvin Klein) are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with PVH (Tommy Hilfiger/Calvin Klein) on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at PVH (Tommy Hilfiger/Calvin Klein). Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Client Director in Manchester
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit PVH (Tommy Hilfiger/Calvin Klein). Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of PVH (Tommy Hilfiger/Calvin Klein):Show us that you’ve done your homework! In your application, briefly mention what you admire about PVH (Tommy Hilfiger/Calvin Klein)’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at PVH (Tommy Hilfiger/Calvin Klein) will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At PVH (Tommy Hilfiger/Calvin Klein), they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
