Technical Claims Lead in London

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Business Unit overview: The Claims department seeks to be market‑leaders in the provision of an efficient, cost‑effective and professional service to our brokers and clients. Our vision is to be the most customer centric, agile and value adding claims team in the market. We strive to be pro‑active and flexible in the management of claims whilst maintaining our integrity. The claims team works collaboratively alongside the underwriting function in order to facilitate close communication and exchange of ideas and is an integral part of the product and customer service delivered to our clients. The London Market Claims team handles both company market and Lloyd's of London claims emanating from three core divisions; Marine, Energy and Construction, PFR & Cyber, and Specialty. The division writes in excess of $2bn GWP with a goal to grow significantly over the next few years.

What you'll be doing:

• Act as a technical point person within the Marine Team, providing claims support, guidance and mentorship to the rest of the team, whilst also handling your own portfolio of complex claims, with a particular focus on claims emanating from the Marine Liability classes.
• Drive the claim's philosophy of being 'The most customer focused, nimble and value adding claims team in the market'.
• Be responsible for handling your claims in accordance with the MINT claims and reserving philosophy, Markel Style, the Claims Handling Manual and all regulatory and legislative requirements.
• Monitor, provide feedback and ensure compliance on KPIs.
• Support your Claims Manager and the Underwriters by providing technical input into product wordings and class‑specific vendor and expert support.
• Provide oversight and support on complex claims, claims in litigation and watchlist claims, with particular focus on US liability claims.
• Work closely with the underwriting team, including providing feedback on claims experiences, contract wordings, claims data or feedback for any renewal or new business.
• Drive team broker interaction to deliver a more customer focused and value adding service; share relevant information with the Claims Leadership team and the broader claims teams.

Key Skills:

• Take the lead and management of strategy on a portfolio of complex and/or high value claims and be a point person to the relevant underwriters.
• Identify and discuss the most common areas and trends in claims causation.
• Understand, monitor, provide feedback and ensure compliance on KPIs.
• Analyse and interpret data to improve Markel's underwriting capabilities (e.g. loss performance and underwriting efficiency).
• Assist underwriters with the development of policy language to achieve desired coverage and propose wording amendments to manager and/or underwriters.
• Understand customer needs and actively solicit and act upon feedback, providing solutions to problems.
• Negotiate complex coverage matters calmly and effectively in the interests of all parties.
• Assist in the training of junior members of the claims team.